Suraj Kumar Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Customer Support AI Chat Bot- Developed primary components, "Analytics" and "Payouts," for a chatbot.- Empowered seller to interact effortlessly with the product and orders related query, obtaining valuable insights- Ensured secure access to store-related payout details through API calls, enhancing user experience and responsiveness.Lead Generation Model- LSTM model was trained with 98% accuracy, using Keras tools, including LSTM layers, dropout layers, and dense layers… Show more Customer Support AI Chat Bot- Developed primary components, "Analytics" and "Payouts," for a chatbot.- Empowered seller to interact effortlessly with the product and orders related query, obtaining valuable insights- Ensured secure access to store-related payout details through API calls, enhancing user experience and responsiveness.Lead Generation Model- LSTM model was trained with 98% accuracy, using Keras tools, including LSTM layers, dropout layers, and dense layers with specific activation functions. It is compiled with the MSE loss function, Adam optimizer, and performance metrics such as accuracy and AUC are used for evaluation.Customer Churn Prediction Model- Built a churn prediction model with a recall of 92% u sing XGBoost to help retain valuable customers Conducted an in-depth analysis of store & provided recommendations to help improve the seller retention rate by 0.1.Customer Journey Mapping- Conducted data analysis and segmentation with Plotly and graph objects to create an insightful funnel report.- Analyzed the top conversion path using interactive Sankey dig for visualizing customer flow across platforms. Show less

New Delhi, Delhi, India

Patna Area, India

Increase the sales value of Coca-Cola products by 12% during the period and also analysis what are the factors effecting growth of retailers.

Pgdm, Marketing/Marketing Management, General

Activities and Societies: B-Fest Team, Beautiful Mind(Social indicative by CIMP)

Bachelor Of Engineering - Be, Electronic And Control

Activities and Societies: Robotics Club