Suresh Kumar Email & Phone Number

EMEA

Azure IaaS Bare Metal EMEA - Support Engineer

Cannock, England, United Kingdom

Supporting the Staffordshire Outreach & Family Services

Wolverhampton, United Kingdom

England, UK

• IT Trainer and assessor. I am also delivering level 2 Functional Skills in English, Maths and ICT. The best thing about this job is when I am delivering in the classroom or when I get to visit the apprentices in their.
• Delivering effective learning in class-based and online study weeks and ensuring that apprentices achieve their maximum potential throughout the training programme.
• Ensuring that assessment of the Level 3 Diploma in ICT Systems and Principles, Level 3 Diploma in Professional Competence for IT and Telecoms Professionals, Functional Skills and ERR are assessed to the assessment.
• Liaising and communicating with Apprentice employers/line managers to ensure they are fully aware of apprentice’s progress and aware how to support them to meet key milestones.
• Supporting curriculum development when required.

Dudley, United Kingdom

• Delivering high quality face-to-face training.
• Provide 3rd line content support within SLA agreed time frames.
• Within agreed methodologies provided product development for all courses taught.
• Created and delivered virtual classes.
• Provided content support to internal staff, ensuring maintenance of product lines (courses).
• Achieved and maintained a high degree of professional knowledge and transferred knowledge when required to team members.

Birmingham, United Kingdom

• Recording all incidents/changes within Axios’ Assyst (SCC Services, Service Desk tool)
• Providing incident and problem analysis and resolution within contractual SLAs
• Provided end to end ownership of all incident/change through to closure
• Able to give customers a positive Service Desk experience
• 12 months proven experience of working in a Service Desk environment
• I have the ability to support Microsoft XP Operating System hardware/software and Citrix.

Coventry, United Kingdom

• Developed an understanding of clinical audit, evidence based healthcare and clinical effectiveness and became experienced in clinical audit methodology and facilitation.
• Developed methodologically rigorous clinical audit programmes within relevant specialties in collaboration with Clinical Audit Leads (consultants).
• Liaised and negotiated with clinical staff, at all levels, to agree audit project methodologies, including project design, data collection methods and analytical support.
• Ensured audit activity undertaken within specialities is of high standard and meets the requirements of departmental standards.
• Developed databases and collated and analysed data using Microsoft Office applications, such as Excel and Access.
• Communicated relevant local and national information pertaining to clinical audit and effectiveness to the relevant speciality groups.

Dudley, United Kingdom

• Volunteer Manager: Supervise and develop volunteers through work experience and training. Duties involved supervision and appraisals of voluntary staff. Acted as a mentor to all volunteers and assisted in furthering.
• Business Management: Supervise and develop teamwork and delegate responsibilities to achieve results. Strategic development of the organisation through supporting and managing an annual work programme. Ensuring.
• Providing and training all aspects of administration duties to staff. Maintaining IT equipment and procurement of new applications and hardware. The development of each year’s annual report was solely my responsibility.

Wolverhampton, United Kingdom

• Information Researcher; in the fields of haemoglobinopathy and ICT.
• Medical Database – Design & Development; designing, maintaining, problem solving, upgrading at advance level of a medical results database (MS Access). The Royal Wolverhampton Hospitals NHS Trust purchased this database.
• Capital Investment Research which involved the procurement of equipment and software.
• Community Work; stage exhibitions at community, educational and health institutes.
• Copyright and Data Protection; information security and confidentiality of medical database and file archives.
• Customer Services & Relations; handling of specific enquires from the public.

Tipton, United Kingdom

• During my PGCE studies I took a placement at this school. Teaching Biology, Chemistry and Physics at GCSE level.
• Establishing and maintaining a secure, disciplined and caring environment for learning.
• To attain the highest standard of teaching and learning.
• Provide the highest standards in pastoral care, support and individual development.
• To promote and raise achievement.
• Planning and preparation for teaching.

Bachelor Of Science (Bsc), Biological Sciences, 2:2

Comptia A+, Comptia Network+, Mta'S, Mcdst, It Training