Suresh Kumar Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.Maintained professional, organized, and safe environment for employees and patrons.Cross-trained existing employees to maximize team agility and performance.Onboarded new employees with training and new hire documentation.Accomplished multiple tasks within.

Bengaluru, Karnataka

Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.Managed schedules, accepted time off requests and found coverage for short shifts.Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.Coached team members in techniques necessary to.

Bengaluru Area, India

Provided primary customer support to internal and external customers.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Evaluated account and service histories to identify trends, using data to mitigate future issues.Answered product and service questions, suggesting other offerings.

Bengaluru Area, India

Worked within task management system to receive, manage and close support requests.Identified trends in client requests and helped management get ahead of ongoing problems.Partnered with internal teams to coordinate solutions.Crafted intelligent, professional responses to emailed and web chat customer questions.Managed fast-paced call center work to assist.

Bengaluru Area, India

Provided primary customer support to internal and external customers.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Answered product and service questions, suggesting other offerings to attract potential customers.Educated customers about billing, payment processing and support.

Bengaluru

Develop, identify and secure all relevant direct sales opportunities.Make cold calls to new and existing customers to explore business opportunities.Set up appointments with customers for demonstrations and provide information of representative who will provide demonstrations.Relay successful leads and appointment data to concerned sales.

Bengaluru Area, India

Handling all Networking and Personal Computing Solution along with other products like Cisco, FortiGate, Cyberoam, Sonic wall, Juniper, Trend micro, Symantec, MacAfee antivirus renewals and fresh requirements of all the SBU’S of Frontier.Generating new leads for AMC renewals and other opportunities with existing customers and non-existing customers..

Bengaluru

To provide end-to-end support management for all Webinars & Webcasts.Ensure that the performance and availability of all the applications support exceeds customer and user requirements.Provide capacity planning information, controlling the growth and scope of the selected number of production services.To work with Vendors aligned with Strategic Needs.