Suresh Kumar Email & Phone Number

Over 5.3 years of experience in ServiceNow Development and Administration,specializing in IT Service Management (ITSM) modules including IncidentManagement, Problem Management, Change Management, and Service Catalogs.Proficient in creating and managing client-side and server-side scripts to enhanceServiceNow functionality.Skilled in developing UI Policies, Data Policies, UI Actions, and Custom Tables, andApplications within ServiceNow.Experienced in generating and customizing reports and dashboards to provideactionable insights and improve decision-making processes.Expertise in configuring Service Level Agreements (SLAs) to ensure compliance withorganizational service standards. Extensive experience in creating and managing Email Notifications and InboundEmail Actions to streamline communication workflows.Proficient in user administration, including creating users, roles, and groups tomanage access control and permissions.Skilled in using Transform Maps, Update Sets, and Access Control Lists (ACLs) forefficient data management and security.Worked with Import Sets and Transform Maps to import and align data accuratelywithin ServiceNow.Experienced in using Flow Designer for creating automated workflows, especially inVirtual Agent and Employee Service Center implementations.Excellent interaction with managers, team members, and stakeholders tocoordinate tasks and ensure project alignment.Strong commitment to Agile-SCRUM methodology, participating actively in sprintsand delivering iterative improvements. Designed and configured catalog items to optimize user experience and ensureseamless service request submissions.Tailored catalog items to meet specific organizational requirements, enhancing therelevance and efficiency of service requests.Automated workflows associated with catalog items, significantly reducing manualintervention and expediting service request resolutions. Proactively identified and resolved issues related to catalog items, ensuringminimal disruption to service delivery, and maintaining high user satisfaction.Implemented performance optimization strategies for catalog items, improvingresponse times and overall system efficiency.Collaborated with cross-functional teams, including developers and businessstakeholders, to align catalogs items with organizational goals.