Suresh Mather Email & Phone Number

• Projects: Cannex, Enterprise Correspondence, SAP Banking Services 9.0, SAS Viya Migration
• Managed the CDIC (Canada Deposit Insurance Corp.) requirements for Cannex file format for GIC transactions, enhancing the file layout and storing of account beneficiary related data.
• Upgraded from SAS 9 to SAS Viya, including the migration of SAS models in the new MS Azure Cloud environment after building Pre-Prod and Prod environments.
• Revamped client documents & templates for all Deposits & Loans customer correspondence and transitioned from documents from SAP Banking Services 8 to 9, ensuring all documents are retrofit.

• Projects: Digital, Cloud/Data Migration/Encryption, Customer Assistance & Vendor Transformation
• Managed multiple projects with various Technology groups, Vendors, Sponsor and Businesses to implement Personal Savings & Investments, Technology/Currency Projects, with budgets ranging from $250k to 10 million.
• Responsible for ensuring end-to end delivery of project within the budget and report finances using Clarity Tool for project (forecasting, accruals, financial reports) as per stakeholder requirements.
• Coordinated the Symcor Transformation project, working with multiple impacted teams and Vendors, to change the automation and transmission/ integration of customer data and reports.
• Managed complexed Regulatory, Risk, Compliance, and Information Security projects.
• As a Scrum Master, using Agile techniques with daily scrums (Sprint meeting), worked closely with development teams, DBA’s and support staff to ensure application fixes and changes are delivered on a timely manner.

Toronto, Canada Area

• TD Bank: Retail Risk Management Project: Consolidate/ Migrate Data from various sources, to meet compliance, regulatory, risk, security & legal
• Coordinated the automation and consolidation of Golden Data source for Report generation, aggregation, identifying data elements required for Credit Card and Personal Credit Risk Strategy products.
• Improved Master Data Management(MDM), Data Quality & integrity, reducing the risk of corrupt/duplicate data.
• Worked with Application Development/ Change Management teams, working with 24+ resources, for the development of application and content data for report generation.

Toronto, Canada Area

• Project: Data warehouse - Cloud, Web, Call Centre – Applications & Database Migration
• Managed the migration of 200+ servers, 60+ applications, web database and fileservers to new data centre, coordinating testing with multiple delivery teams, developers, business/ marketing, and Vendor resources.
• Planned and reviewed the Business requirements with 20+ resources from Technology and Vendor team to build Cloud platform, managing risks and dependencies, per scope and schedule.
• As a Scrum Master, using Agile techniques with daily scrums, worked closely with development teams, DBA’s and support staff to ensure application fixes and changes are delivered on a timely manner.
• Migrated Infrastructure, Virtual Machines, Bloomberg terminals for Traders, Servers, Applications using P2P, V2V, Data File Transfers, physical rebuilds to new data center and decommissioning existing assets/ equipment.

Markham, Ontario

• American Express Credit Card (Global Markets)Projects: Digital/ Online/ Mobile Application, Database & Call Centre
• Managed multiple projects for new product launches, inception through completion for Digital-web channels, Mobile, Email and Tele-Marketing/ Call Centre, increasing sales, improving service and customer data.
• Coordinated Changes & Enhancements to Amex Credit Card distributed via partner Scotia Bank, verification through Canada Post digital terminals, utilizing the Globe star credit card processing system.
• Coordinated the migration of data for marketing prospects, extract data, sourcing/ acquisition/ extract/ merger/ file transfer of data from various sources for marketing, validation of data integrity & move server.
• Implemented online/mobile-enabled technology for Online Enrollment Tool (OLET) and Payments, ensuring the application is accessible on web and mobile platforms for 16 international markets.
• Managed the implementation of a new CTI/ IVR/ Telephony project to revamp the Call Centre Agent desktop

• Developed and implemented Relief and Economic Development projects with budgets up to $10 million/ year.

Toronto, Canada

• Implemented multiple, large e-commerce projects with budgets up to $8 million, for 70+ million online Credit Card Members.
• Deployed large, mobile-enabled, interactive website by making it dynamic for online eStatements, providing marketing/ revenue-generating offers and increasing usage by 35%.

• CIBC Credit Card (Visa)/ Collections Call Centre
• Setup end to end, a Technology Support Call Centre, a single point of contact for all technology issues & centralized asset management for Credit Card and Collections Call Centre, reducing service outages by 20%..
• Implemented a system and process to track all assets within the organization and coordinated multiple Call Centre Desktop, CTI, IVR & TSYS Credit card processing application changes.
• Re-engineered processes and outsourced the Visa Application to TSYS, including transition planning & negotiating, gaining solid Vendor Mgmt experience.Sr. Technical Analyst Sep.’96 – Oct.’99CIBC/ PCF – Telephone/.
• Instrumental in building the Infrastructure, Computer Telephony Integration (CTI) & Interactive Voice Response System (IVR) for CIBC’s largest Call Centre, to accommodate 1200+ In/Outbound Sales & Servicing Staff.
• Coordinated the initial setup of PCF – President’s Choice Financial call centre, internet banking & desktop applications and provided 2nd level technical support to call centre agents, foreign exchange and back office.

Computer Science - 4 Year Program

Master Of Business Administration (M.B.A.), -First Year