Suresh Mather Email & Phone Number

Projects: Cannex, Enterprise Correspondence, SAP Banking Services 9.0, SAS Viya Migration• Managed the CDIC (Canada Deposit Insurance Corp.) requirements for Cannex file format for GIC transactions, enhancing the file layout and storing of account beneficiary related data.• Upgraded from SAS 9 to SAS Viya, including the migration of SAS models in the new MS Azure Cloud environment after building Pre-Prod and Prod environments.• Revamped client documents & templates for all Deposits & Loans customer correspondence and transitioned from documents from SAP Banking Services 8 to 9, ensuring all documents are retrofit.

Projects: Digital, Cloud/Data Migration/Encryption, Customer Assistance & Vendor Transformation • Managed multiple projects with various Technology groups, Vendors, Sponsor and Businesses to implement Personal Savings & Investments, Technology/Currency Projects, with budgets ranging from $250k to 10 million. • Responsible for ensuring end-to end delivery of project within the budget and report finances using Clarity Tool for project (forecasting, accruals, financial reports) as per stakeholder requirements.• Coordinated the Symcor Transformation project, working with multiple impacted teams and Vendors, to change the automation and transmission/ integration of customer data and reports.• Managed complexed Regulatory, Risk, Compliance, and Information Security projects.• As a Scrum Master, using Agile techniques with daily scrums (Sprint meeting), worked closely with development teams, DBA’s and support staff to ensure application fixes and changes are delivered on a timely manner.

Toronto, Canada Area

TD Bank: Retail Risk Management Project: Consolidate/ Migrate Data from various sources, to meet compliance, regulatory, risk, security & legal• Coordinated the automation and consolidation of Golden Data source for Report generation, aggregation, identifying data elements required for Credit Card and Personal Credit Risk Strategy products. • Improved Master Data Management(MDM), Data Quality & integrity, reducing the risk of corrupt/duplicate data.• Worked with Application Development/ Change Management teams, working with 24+ resources, for the development of application and content data for report generation.

Toronto, Canada Area

Project: Data warehouse - Cloud, Web, Call Centre – Applications & Database Migration• Managed the migration of 200+ servers, 60+ applications, web database and fileservers to new data centre, coordinating testing with multiple delivery teams, developers, business/ marketing, and Vendor resources. • Planned and reviewed the Business requirements with 20+ resources from Technology and Vendor team to build Cloud platform, managing risks and dependencies, per scope and schedule. • As a Scrum Master, using Agile techniques with daily scrums, worked closely with development teams, DBA’s and support staff to ensure application fixes and changes are delivered on a timely manner. • Migrated Infrastructure, Virtual Machines, Bloomberg terminals for Traders, Servers, Applications using P2P, V2V, Data File Transfers, physical rebuilds to new data center and decommissioning existing assets/ equipment.

Markham, Ontario

American Express Credit Card (Global Markets)Projects: Digital/ Online/ Mobile Application, Database & Call Centre• Managed multiple projects for new product launches, inception through completion for Digital-web channels, Mobile, Email and Tele-Marketing/ Call Centre, increasing sales, improving service and customer data. • Coordinated Changes & Enhancements to Amex Credit Card distributed via partner Scotia Bank, verification through Canada Post digital terminals, utilizing the Globe star credit card processing system.• Coordinated the migration of data for marketing prospects, extract data, sourcing/ acquisition/ extract/ merger/ file transfer of data from various sources for marketing, validation of data integrity & move server infrastructure.• Implemented online/mobile-enabled technology for Online Enrollment Tool (OLET) and Payments, ensuring the application is accessible on web and mobile platforms for 16 international markets.• Managed the implementation of a new CTI/ IVR/ Telephony project to revamp the Call Centre Agent desktop• Coordinated new product launches, Balance Transfer and Credit applications, changes/upgrades to Aeroplan, cashback cards, rewards, loyalty programs via online and mobile platforms.

• Developed and implemented Relief and Economic Development projects with budgets up to $10 million/ year.

Toronto, Canada

• Implemented multiple, large e-commerce projects with budgets up to $8 million, for 70+ million online Credit Card Members.• Deployed large, mobile-enabled, interactive website by making it dynamic for online eStatements, providing marketing/ revenue-generating offers and increasing usage by 35%.

CIBC Credit Card (Visa)/ Collections Call Centre • Setup end to end, a Technology Support Call Centre, a single point of contact for all technology issues & centralized asset management for Credit Card and Collections Call Centre, reducing service outages by 20%. Project resulted in winning the Annual Achievers Award, a trip to Hawaii.• Implemented a system and process to track all assets within the organization and coordinated multiple Call Centre Desktop, CTI, IVR & TSYS Credit card processing application changes.• Re-engineered processes and outsourced the Visa Application to TSYS, including transition planning & negotiating, gaining solid Vendor Mgmt experience.Sr. Technical Analyst Sep.’96 – Oct.’99CIBC/ PCF – Telephone/ Internet Banking & Wealth Mgmt. Contact Centre • Instrumental in building the Infrastructure, Computer Telephony Integration (CTI) & Interactive Voice Response System (IVR) for CIBC’s largest Call Centre, to accommodate 1200+ In/Outbound Sales & Servicing Staff.• Coordinated the initial setup of PCF – President’s Choice Financial call centre, internet banking & desktop applications and provided 2nd level technical support to call centre agents, foreign exchange and back office staff.• Hands on experience, setting up and administering the Outbound Predictive Dialer, managing CRM, B2B queries to extract and maintain customer data, providing excellent service and increase Tele-marketing sales. • Coordinated SRT/JAD sessions for problem diagnosis, maintenance, IVR, CTI, telecom, network systems.

Computer Science - 4 Year Program

Master Of Business Administration (M.B.A.), -First Year