Suryadharshini Elango Email & Phone Number

Canada

Senior Salesforce Administrator | Expert in Salesforce Sales Cloud | Technical Support & Assistance | Expertise in salesforce configuration & customization | Good in designing technical documentation

Certified salesforce administrator and Experience & Knowledge in salesforce products i.e., Salescloud, Marketing cloud, and CPQ.• Manage technical Support requests and provide salesforce solutions to customers in an accurateway and persuasive.• Taking responsibility for user & license management in Salesforce. It includes new user setup/deactivation, permission set, public group, and managed packages based on businessrequirements.• Collaborate with support to deal with SSO, two-factor authentication, and certification problems.• Provide ongoing training and support to the salesforce users to maximize the platform'scapabilities.• Customize and configure salesforce to align with organization processes, including field updates,modifying page layouts, record types, list views, and custom settings.• Troubleshooting the timecard and expense entries related issues in salesforce approval actions.Worked with finance and cross-functional teams to understand the new features and processes.• Create and maintain reports and dashboards to provide insights into sales performance andcustomer behavior.• To maintain data privacy, participated in SOX audits and compliance tasks to identifyunauthorized access or potential risks and to take corrective actions.• Managed advanced tasks such as sharing rule Validation rules, workflow rules, process builder,and approval process.• To optimize system scalability and overall performance, conducted health check activities toreview system logs, monitor resource utilization, and identify areas of improvement.• Worked on salesforce deployment actions and sandbox environment management.• Understanding of basic SQL, APIs, and apex triggers/apex code knowledge.• Experience in handling tools such as data loaders, workbench, and data import wizard• good technical documentation.• Good interaction and collaboration with the team to achieve monthly goals by learning andsharing knowledge.

Experience in implementing salesforce configuration changes such as Field creation/update,page layout changes, record types, list view, and sharing rules based on business needs.• Developed and worked on validation rules, workflow rules, and process builders in Salesforce.• Involved in activity management such as Tasks, Events, assignment rules, and fielddependencies in salesforce.• Collaborated with the marketing team and provided great technical support on campaignmanagement which included voucher creation, campaign store, and members, trigger sends.• Performed data CRUD operations using Data Loader and other similar tools.• Interacted with the business team on security and GDPR & compliance with best practices fordata privacy.• To optimize performance and license capabilities, run a full data backup on the system and cleanup unused or outdated data from the salesforce platform every month.• Explored a new feature introduced in recent salesforce release updates that happen every 3times per year. Lead training on potential benefits and impact of the features on processes.• Communicate and collaborate effectively with all levels of management and cross-functionalteams.• Develop and maintain Monthly reports, knowledge articles, and technical design documentation.• Manage and maintain day-to-day conversations with the development team and third-partyvendors. Taking minutes of meetings over the call and sharing them.• Provide great ongoing support to customers, including training, issue resolutions, and quickturnaround responses to clients and data queries.• Ability to work independently and remain flexible to multitask in a demanding environment.• Excellent communication skills.