As a dedicated IT Service Delivery Manager with over 11 years of experience, I specialize in managing Network Operation Centres (NOC) and delivering seamless ITSM solutions that drive client satisfaction and operational excellence. Throughout my career, I have successfully managed 40+ client accounts, ensured SLAs and KPIs are consistently met, and implemented strategies that reduced client churn and enhanced service quality.Certified in PMP, Agile Project Management, and ITIL V4, I bring a strong technical acumen with hands-on expertise in Datto RMM, Autotask PSA, and ServiceNow. My passion for technology and problem-solving has enabled me to lead cross-functional teams, optimize processes, and deliver training programs that boost team performance and client retention.Whether it's orchestrating smooth project deployments, conducting technical audits, or managing complex client portfolios, I take pride in delivering results that align with both business goals and customer expectations. Let’s connect to discuss how I can bring value to your organization through my blend of technical skills, leadership experience, and commitment to client success.
Listed skills include Networking, Network Design, Volunteering, Teaching, and 11 others.
