Susan Angelo Email & Phone Number

Canton, Ohio, United States

equivant Mission - To embrace community while advancing justice, delivering better outcomes for all who touch the justice system⇨ Spearheads the management of global court system software support contracts, utilizing OpenAir for contract renewals and billing, and Microsoft Great Plains for accounts receivable. ⇨ Systematically ensures that Salesforce contract renewal and billing requirement data is accurate and aligned.⇨ Expertly tracks revenue forecasting and attrition to provide comprehensive reporting.⇨ Drives internal process improvements, assessing and identifying areas able to be simplified or streamlined to enhance overall efficiency.

North Canton, Ohio, United States

Kenan Advantage Mission - To deliver every load, on time, without incident⇨ Led a 20-person team overseeing the timely coordination and billing of $325 million in fuel loads. ⇨ Delivered insightful reporting analysis on a daily, weekly, and monthly basis to align with departmental deadlines. ⇨ Coordinated nationwide processes and systems, working with the terminals and management to transition from paper driver tickets to electronic documentation. ⇨ Organized the team’s professional and personal development, utilizing performance reviews, training, and cross-functional opportunities to inspire team engagement and drive individual growth. ⇨ Routinely evaluated processes to unlock and implement increased efficiencies.

Visual Edge IT Mission - To guide small and medium-sized businesses (SMBs) into a technologically demanding future with full access to comprehensive IT solutions and threat protection⇨ Directed and managed the $18 million sales support and service contract administration division. ⇨ Skillfully utilized SAP software to maximize company profitability, execute sales orders, and routinely audit contracts. ⇨ Analyzed and compiled daily, weekly, and monthly reports while executing monthly commission reconciliations. ⇨ Built and nurtured business relationships with third-party vendors to secure financing opportunities. ⇨ Implemented new commission software and optimized organizational processes to improve profitability.⇨ Provided swift database merger support stemming from company acquisitions.

Akron, Ohio

ComDoc Mission - To provide an unparalleled customer experience through the power of people, technology and innovation⇨ Orchestrated the full-cycle SAP billing process of $250,000+ orders, reviewing and setting up contracts within the software system.⇨ Secured funding working collaboratively with sales representatives, management, and leasing vendors.⇨ Examined and analyzed order profitability, contract pricing and rates while initiating contract setup and invoicing, including meter count reconciliation. ⇨ Managed ACH payment posting, daily cash file balancing, and fund allocations to financial vendors and customers while reconciling incoming payments received against outstanding account receivables with an end goal of improving cash flow management and client satisfaction. ⇨ Contributed significantly to a more agile and data-driven business by creating customized cross-departmental queries, improving data accessibility, enhancing decision-making, and optimizing resource allocation. ⇨ Utilized Excel expertise to improve team efficiencies and deliver advanced and exceptional administrative support. ⇨ Mentored and trained team members to further a culture of continuous improvement, foster individual and collective growth, and ultimately contribute to the organization's success and market competitiveness.

North Canton, Ohio

Diebold Nixdorf Mission - To create innovative software solutions that bridge the gap between digital and physical channels and power the industry's best fleet of ATMs to meet increasing consumer expectations for greater convenience, easier access and high-quality service at every turn⇨ Provided advanced service contract maintenance and invoicing support to sales teams and customers for three of the Company's thirteen strategic accounts, totaling over $37 million. ⇨ Significantly reduced database billing errors by 99%, which helped prevent the loss of a vital strategic account. ⇨ Delivered advanced invoicing support for field technicians who handled Diebold's financial and retail customer service calls. ⇨ Coordinated the retail customer service invoicing process to ensure a seamless operation.