Susan Augustine Email & Phone Number

Phoenix, Arizona, United States

• Oversight of design and development of Salesforce and CRS internal software Change requests.
• Consulted with multiple departments to identify customer needs and project objectives.
• Liaison between internal departments and development teams to guide development processes.
• Oversaw annual 2023 SOC II certification.

Phoenix, Arizona, United States

• Oversaw the transition and integration of all Assured Relocation technologies, including network infrastructure, applications (home-grown and Salesforce), and third-party vendor relationships.

• Oversite of the I.T. department, Network Administration, and Software Development teams
• Oversite of I.T. policies and compliance; Acceptable Use, Privacy & Security, Company Asset, Currency and Patch Management, Data Classification, Information Security, Risk Management, Website Privacy and Terms of Use.
• Oversaw the Software Development Program, platform integrations, cloud and dedicated environments, and third-party software and… Show more
• Oversaw the Software Development Program, platform integrations, cloud and dedicated environments, and third-party software and vendors.
• Interfaced with CISO to implement technical controls, information security, and business continuity.
• Oversaw enterprise migration to Microsoft 365 from a variety of disparate tools and solutions. Show less

• Project oversight of a Customer Portal, Global Distribution System Salesforce integration, website 2.0 (https://assuredrelocation.com/), and multiple third-party application integrations.
• Managed multiple software development teams, business analyst(s), infrastructure support teams, and third-party I.T. services.
• Developed and formalized Software Development Lifecycle (SDLC) process flows.
• Participated in Risk Assessments and analysis to identify/diagnose problems affecting… Show more
• Participated in Risk Assessments and analysis to identify/diagnose problems affecting system integrity and data accuracy. Show less

St. Augustine, FL

• Performed application design and prepared business requirements documents through information gathering with various stakeholders and subject matter experts.
• Performed functional, integration, and regression testing and oversaw user acceptance testing.
• Led response efforts to troubleshoot system software and client complications.
• Oversaw and coordinated with the development team to implement patches, change requests, and new customizations.

St. Augustine, FL

• Managed company services including Requests for Proposal (RFP) responses, Project Management, and Resource scheduling.
• Performed accounting functions, website updates, and general office duties.

• Developed functional and technical software requirements documents, and user test cases for several Customer Relationship Management (CRM) software solutions.
• Documented business objectives, operational procedures, input/output requirements, data needs requirements, and usage.

• Built and oversaw Navy, Marine Corps Intranet (NMCI) support contract for Commander Naval Installations (CNIC – (responsible for the shore installations worldwide)) for Information Technology Move/Add/Change request.
• Implemented CTI's employee web-based portal containing a contract support knowledge base.
• Formalized company-wide integrated Training and Quality programs.
• Implemented Internation… Show more
• Implemented Internation Organization for Standardization (ISSO) processes for Human Resources., Accounting, Information Technology, Administration, and Operations departments. Show less

• Oversaw software development, software support, IT infrastructure, and telephony programs.
• Managed IT department teams and IT 3rd party vendors.