Susan Bain Email & Phone Number

Greensboro, North Carolina, United States

Event Producer at the Center for Creative Leadership. I am responsible for the preparation of all face to face and live online event materials, final logistics, coach matching, participant group assignments, classroom setup, technology, and quality execution of assigned scheduled events. I support in the success of the client experience by serving as support for both the delivery team and the participants as they navigate the program experience.

Service Manager for our front of house team to ensure team success and retention, customer satisfaction, and excellent product output. Catering and Events Director responsible for planning, managing, and executing events for new and existing clients.- Managed and prioritized the overall goals and daily operations of the restaurant, including service team success, sales, customer satisfaction, and excellent product output- Coordinated, sold, managed and executed events and catering… Show more Service Manager for our front of house team to ensure team success and retention, customer satisfaction, and excellent product output. Catering and Events Director responsible for planning, managing, and executing events for new and existing clients.- Managed and prioritized the overall goals and daily operations of the restaurant, including service team success, sales, customer satisfaction, and excellent product output- Coordinated, sold, managed and executed events and catering services from start to finish through building and maintaining strong client relationships and efficient processes and follow up. Solicited referrals for growth.- Managed communication and priorities between the service and kitchen teams in a high stress environment while also presenting a strong, calm presence to the customer in a forward-facing position of leadership to produce a loyal customer base and strong community centered environment Show less

Greensboro, North Carolina, United States

Co-Director of Compass Greensboro, a non-profit founded to provide vocational training to adults with disabilities looking to work in the hospitality industry as well as business consulting focused on inclusion.-Created, launched and refined a non-profit program with a comprehensive curriculum and vocational training program for disabled adults focused on self-discovery, vocational interest, and hands-on training and internships in the hospitality industry-Coordinated, created… Show more Co-Director of Compass Greensboro, a non-profit founded to provide vocational training to adults with disabilities looking to work in the hospitality industry as well as business consulting focused on inclusion.-Created, launched and refined a non-profit program with a comprehensive curriculum and vocational training program for disabled adults focused on self-discovery, vocational interest, and hands-on training and internships in the hospitality industry-Coordinated, created, solicited, and led business partnerships and training with industry leaders for internship placements. Served as the liaison between business leaders, students, and interns. Organized, sourced partnerships, maintained the budget, marketed, produced and successfully led large fundraising campaigns for our annual Spring banquets-Partnered and collaborated with local state university professors and local business leaders to both build and implement inclusive and adaptive vocational and personal development training and classes for our students -Educated, trained, and supported two successful graduating cohorts of students in 2022 and 2023 -Hired, trained, and managed college interns who supported our Compass students during their internships Show less

Greensboro, North Carolina, United States

Service Manager for our front of house team to ensure team success and retention, customer satisfaction, and excellent product output. Catering and Events Director responsible for planning, managing, and executing events for new and existing clients.- Managed and prioritized the overall goals and daily operations of the restaurant, including service team success, sales, customer satisfaction, and excellent product output- Coordinated, sold, managed and executed events and catering… Show more Service Manager for our front of house team to ensure team success and retention, customer satisfaction, and excellent product output. Catering and Events Director responsible for planning, managing, and executing events for new and existing clients.- Managed and prioritized the overall goals and daily operations of the restaurant, including service team success, sales, customer satisfaction, and excellent product output- Coordinated, sold, managed and executed events and catering services from start to finish through building and maintaining strong client relationships and efficient processes and follow up. Solicited referrals for growth.- Managed communication and priorities between the service and kitchen teams in a high stress environment while also presenting a strong, calm presence to the customer in a forward-facing position of leadership to produce a loyal customer base and strong community centered environment Show less

High Point, Nc

- Created product, finish, and furniture specifications using Microsoft Excel - Scheduled and organized meetings, scribed notes, and coordinated tasks for employees daily

Raleigh-Durham, North Carolina Area

-Taught seventh grade social studies in the Durham Public School system to a diverse group of students -Achieved growth on statewide testing and given proficiency labels in classroom management and instruction