Susan Chaney

Susan Chaney Email and Phone Number

Community Program Manager at OCLC @ OCLC
dublin, ohio, united states
Susan Chaney's Location
Dublin, Ohio, United States, United States
Susan Chaney's Contact Details

Susan Chaney personal email

n/a
About Susan Chaney

Susan Chaney is a Community Program Manager at OCLC at OCLC.

Susan Chaney's Current Company Details
OCLC

Oclc

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Community Program Manager at OCLC
dublin, ohio, united states
Website:
oclc.org
Employees:
1208
Susan Chaney Work Experience Details
  • Oclc
    Community Program Manager
    Oclc Nov 2017 - Present
    Dublin, Ohio, United States
    As Community Program Manager, I work with a team of Community Managers to provide library staff using a range of OCLC products the opportunity to connect with each other and OCLC to share best practices, share ideas to improve products, and stay informed.
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  • Oclc
    Community Manager
    Oclc Sep 2015 - Nov 2017
    Dublin, Oh
    As a Community Manager at OCLC, I work with groups of members who use specific products and services to facilitate connections, collaboration and contributions within that community and to OCLC. I work specifically with the EZproxy and WorldShare Interlibrary Loan communities to develop community roundtables and community-produced documentation and workflow videos in which members share best practices and tips for product use. I also coordinate with the product teams to gather member feedback and enhancement suggestions for these products so member input can be considered in the development of roadmaps and new features. In addition, I work with members of these communities to deliver presentations at professional conferences.
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  • Oclc
    Product Analyst
    Oclc Sep 2015 - Jul 2016
    Dublin, Oh
    As a product analyst for the WorldShare Platform, I provided support and analysis for WorldShare APIs. This included gathering feedback from member libraries to better understand current API use and opportunities for improvement, internal usage statistics reporting, and answering support questions. I also helped to maintain the Developer Network website, updating content, posting news and alerts, and identifying areas for improvement.
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  • Oclc
    Information Developer
    Oclc Sep 2014 - Sep 2015
    Dublin, Oh
    As an information developer at OCLC, I created and maintained documentation resources on OCLC product and service use and features. In developing these resources, I worked closely with internal teams including product management, implementation and customer support to understand the product itself as well as the needs of the users to ensure the resources were accessible and complete. Specific projects included the reorganization and updating of the EZproxy documentation support site and ongoing updates to the WorldShare Interlibrary Loan documentation.
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  • Oclc
    Library And Archive Intern
    Oclc May 2014 - Sep 2014
    Dublin, Oh
    During my internship in the OCLC Library and Archives, I worked on both physical and digital archival projects, culminating in the creation of a physical OCLC Museum display highlighting the cooperative’s history of working with libraries focusing on collaboration, membership, engagement, and advocacy. I performed ongoing digital archival work, created and updated digital archival collections, created and updated metadata on digital collections, and moved and organized physical archival materials. This position provided me with an opportunity to better understand the long-standing partnership between libraries and OCLC.
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  • Kent State University
    Graduate Assistant
    Kent State University Aug 2013 - Aug 2014
    Columbus, Ohio Area
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  • Self-Employed
    Freelance Writer & Editor
    Self-Employed Jun 2006 - Dec 2013
    Athens, Oh
  • Ohio University
    Writing Center Tutor
    Ohio University Sep 2006 - Jun 2013
    Athens, Ohio
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Susan Chaney Education Details

Frequently Asked Questions about Susan Chaney

What company does Susan Chaney work for?

Susan Chaney works for Oclc

What is Susan Chaney's role at the current company?

Susan Chaney's current role is Community Program Manager at OCLC.

What is Susan Chaney's email address?

Susan Chaney's email address is ch****@****clc.org

What schools did Susan Chaney attend?

Susan Chaney attended Kent State University, Ohio University, New York University.

Who are Susan Chaney's colleagues?

Susan Chaney's colleagues are Roberta Mcdonald, David Mary, Dawn Hendricks, Edward Macklin, Nick Fontanini, Brendon Kang, Karri Sites.

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