Susan E. Smith Email & Phone Number

Schaumburg, IL

• Daily management of up to 100 print, digital and video projects in various stages of production.
• Responsible for all aspects of project production including bidding, timeline creation, specification development, vendor management, proofing and overall product quality control.
• Extensive knowledge of print and finishing vendor capabilities utilized to ensure cost-effective and efficient production of all materials.
• Ability to think quickly and provide prompt solutions when project deadlines and requirements change.

• Managed the procurement and production of digital, sheetfed and web print projects. Identified best production methods to produce high-quality, cost-effective materials at consistent cost savings to the Clients.
• Implemented the use of 2-D barcoding and intelligent inserting on all legal mailings and match component marketing kits resulting in 99% reduction in manufacturing error rates.
• Created web portal to streamline production and purchasing process for Corporate Holiday Card program resulting in increased participation and savings of over $25,000.
• Member of the Card Services Leadership and Operating team designated to establish and document internal business processes and external supplier quality control procedures.
• Regularly complimented on the quality of end product and overall project management skills.

Downers Grove, IL

• Managed and motivated staff of 5 in the successful planning and implementation of mailings for United Airlines MileagePlus frequent flyer program.
• Supervised the work of each production manager to ensure error-free, timely production of all mailings.
• Subscribed to print publications and joined print production clubs to stay abreast of new technologies available that could reduce costs and production times while maintaining product quality.

Chicago, IL

• Planned multi-million dollar print and direct mail projects for high-profile national and international clients including Phillip Morris and the U.S. Army.
• Led initiatives to educate teams on new, innovative production techniques and industry resources available to lower costs, expedite schedules, and provide optimal Client satisfaction.
• Organized, scheduled and supervised training for new software application tools.
• Promoted to a Supervisory position after 1 year.

Chicago, IL

• Managed pre-press, print and finishing of all domestic and Canadian McDonald’s Happy Meal and Youth (“Tween”) retail P.O.S. kits.
• Sole Manager selected to launch agency direct mail marketing specialty group to add further depth to the agency’s offerings and areas of expertise.
• Promoted after 1 year in Direct Mail division to Supervisory position.

Bs, Marketing

Activities and Societies: Treasurer, Delta Delta Delta SororityB.S. Marketing

Education record

Activities and Societies: Senior Class President Junior Class President