Susan E Smith Email and Phone Number
Susan E Smith work email
- Valid
- Valid
- Valid
- Valid
Susan E Smith personal email
A proven implementation and solutions development consultant who offers a track record of achievement in evaluating, developing, and driving delivery of customized products for a wide-range of clientele. Establishes and cultivates strong relationships with clients, business partners, and IT team members, ensuring achievement of all customer objectives as well as regulatory compliance. Proves vital in preparing, presenting, and winning customer buy-in for technical solutions. CORE STRENGTHS: CREATIVE SOLUTIONS DEVELOPMENT PROJECT MANAGEMENT IMPLEMENTATION USE CASE DESIGN/TESTING STRATEGIC PLANNING USER TRAINING PRE/POST-SALES SUPPORT CUSTOMER SERVICE CLIENT RELATIONSHIP MANAGEMENT/CRMDEFECT/PROBLEM RESOLUTION WORKFLOW STRATEGY TEAM BUILDING/COLLABORATION BUSINESS INTELLIGENCE REPORTINGSELECT CAREER HIGHLIGHTS:• Headed planning and successful execution of multiple implementations for EMS Software, including product deployments for three law firms, two universities, global corporations with multiple locations, and large banks.• Consulted clients in product selection and provided on-site, user training for complex, high-tech products across multiple platforms, including a mobile, desktop, laptop, Outlook, and Internet presence. • Proved vital in launching multiple products for Ontario Systems, providing in-depth analysis and preparation with a goal to strategically introduce those product lines to 15 new clients in the market.• Secured $1.5M in venture capital for the MKS Financial Services startup, building the company from the ground up to increase monthly revenue to $30K while acquiring upwards of 30 regular customer accounts. Technical Skills: MS Office, Project, Visio, SharePoint, JIRA, ERP Technology Solutions, & Salesforce
Wageworks
View- Website:
- wageworks.com
- Employees:
- 978
-
Supv, Client Implementation SolutionsWageworks Mar 2019 - PresentIrving, Texas
-
Implementation ConsultantEms Software Jun 2016 - Nov 2017Centennial, Co (Remote)• Managed all aspects of the implementation process, including collaborative consultation with clients, requirements definition, solution design, configuration, unit and integration testing, training and full deployment.• Engaged in customer kick-off meetings, including review project expectations, deliverables, and training timelines. • Monitored and delivered on mutually agreed project plans and implementation timelines. • Gathered and created accurate requirements for customized software designed to meet client business needs.• Provided multi-faceted support by resolving problems, explaining products and services, instructing in use of software, configuring software, and troubleshooting. • Applied functional and technical expertise to execute requirements definition, solution design, configuration, unit and integration testing, user training, and full product deployment. • Advised clients on implementation processes/best practices in order to maximize value and return on investment. -
Solution Consulting - Lead ConsultantFico Mar 2014 - Dec 2015Fairfax, Va (Remote)• Drove projects forward by gathering, confirming, and analyzing requirements from various angles, ensuring full understanding in implementation requirements by all parties including customers, sales, configuration, data migration, development, professional services, support, and project team members. • Documented requirements, functional specifications, project plans, status reports, issue tracking, and action items. • Designed feasible workflow and configuration plans and performed follow-up support, testing, and user acceptance.• Initiated a system to track critical defects and metrics, improving accuracy of unbillable hours and vital resources.• Identified potential issues that could impede success and recommended corrective action plans.• Chaired status meetings with clients, interpreted client needs, and translated them into technical specifications for the configuration team; worked with customer and project teams to ensure on-time deliverables.
-
Training SpecialistTransunion Tlo Jul 2013 - Mar 2014Boca Raton, Fl (Remote)• Served as Subject Matter Expert (SME) for collection activities and collection law firm vertical; collaborated with clients and managers to tailor curriculum to meet individual, group, manager, and site requirements.• Assessed needs by isolating skill gaps to determine learning goals and training strategy to achieve business results.• Joined forces with facility leaders and regional SMEs to plan and deliver Train the Trainer sessions.
-
Solutions Consultant | Lead Business ConsultantOntario Systems Oct 2010 - Feb 2013Muncie, In (Remote)• Forged and cultivated long-term client relationships by exhibiting in-depth expertise on flagship products and business intelligence software while providing sales leadership and comprehensive follow-up support.• Collaborated with clients to access their unique needs, define business goals, and create measurable metrics to track progress and verify success; presentated and demonstrated tailored solutions that meet customer requirements.• Managed product launches and implementations and provided on-site client training. • Developed comprehensive RFPs to drive sales from businesses and large government organizations. • Helped secure major contract with a large city to collect municipal debt and retrieve revenue to fortify bottom lines.• Led team in executing new software in the first five customer locations while developing and establishing a new Client Relationship Department to support product launches and implementations. -
Vice President | SphrMks Financial Services, Inc. Aug 2009 - Sep 2010Euless, Tx• Founded and guided a startup collection agency, monitoring operations such as implementation of ERP software, licensing, bonding, legal activities, finance, budgets, P&L, recruiting, training, HR, IT, and vendor relations. • Built the company from the ground up, increasing monthly revenue from $0 to $30K with an account base of 30.• Procured $1.5M in venture capital and choreographed all critical startup functions to boost business growth.• Drove creation of technical solutions and managed system interface functions. -
Senior Human Capital Consultant | SphrTrinet Jun 2008 - Aug 2009Dallas, Tx• Professional employer organization offering a portfolio of HR services to corporate clients comprising of practice audits, risk identification, talent acquisition, performance management, staff development, leadership training, and compensation analysis. • Supported the Sales Team through pre-sales and post-sales services and served as the HR Department on behalf of clients. • Simplified HR functions to minimize operations costs and streamline processing, increasing efficiency and resolving operational issues. -
Vice President | SphrNearshore Receivables Management, Inc. Jan 2006 - Jan 2008Naperville, Il• Launched office in Mexico from startup to generating $80K monthly revenue, deployed a new technology platform, developed policies, procedures, licensing, bonding, regulatory compliance, and financial reporting. • Other responsibilities included hiring, onboarding and training 100+ employees.
-
Hr ManagerFirst American Corporation (Law Offices Of Gerald Shapiro) Aug 2002 - Jan 2006Northbrook, Il• Handled all aspects of organization planning, professional development, systems planning, HRIS, hiring, new staff training, compensation, benefits, performance reviews, and other fundamental business activities. • Managed two teams of staff at separate sites and oversaw a budget of $2M. I also initiated a newly formed HR department and established standard policies and procedures.
-
Human Resources DirectorCentral Leasing Management, Inc Feb 1998 - Aug 2002Oak Brook, Il• Served as the main source for organization and directly managed the HR department. • Tasks included creating formal policies and procedures, distributing best practices, and developing and updating job descriptions. • Recruited top talent to join the organization and guided them through entire new staff process. • Launched the Leasing Business Department, reinvigorated the onboarding program, and drafted user-friendly employee handbooks. • Led the sales services areas to trigger business growth from zero to 125 clients.
Susan E Smith Skills
Susan E Smith Education Details
Frequently Asked Questions about Susan E Smith
What company does Susan E Smith work for?
Susan E Smith works for Wageworks
What is Susan E Smith's role at the current company?
Susan E Smith's current role is Supv, Client Implementation Solutions at WageWorks.
What is Susan E Smith's email address?
Susan E Smith's email address is su****@****ems.com
What schools did Susan E Smith attend?
Susan E Smith attended The University Of Texas At Arlington - College Of Business Administration.
What are some of Susan E Smith's interests?
Susan E Smith has interest in Client Relationships, Business Strategy, Training.
What skills is Susan E Smith known for?
Susan E Smith has skills like Vendor Management, Leadership, Start Ups, Crm, Saas, Management, Business Analysis, Enterprise Software, Strategic Planning, Performance Management, Salesforce.com, Executive Management.
Who are Susan E Smith's colleagues?
Susan E Smith's colleagues are Felicia Wright, Cheron Henry, Tom Mooney, Rebecca Hearold, Brenda Evans, Eric Abad, Tameshia Tarpley.
Not the Susan E Smith you were looking for?
-
3att.net, coloradotech.edu, coloradotech.edu4 +131220XXXXX
-
Susan E Smith
Tampa, Fl2qualitydistribution.com, coreavi.com -
2gmail.com, priceline.com -
Susan M. E. Smith
Research Scientist | Educator | Professor And Foundation Fellow At Kennesaw State UniversityMarietta, Ga1kennesaw.edu1 +167891XXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial