Susan Hand Email and Phone Number

• Maintained a professional, friendly, clean, and organized atmosphere in leasing office• Greeted prospective residents, determined their needs and preferences by professionally presenting the community and apartments• Correctly processed paperwork, completed marketing projects, handled complaints; and performed any additional duties assigned by Manager

• Provided around the clock assistance with daily living activities for 16 residents• Specifically trained to care for residents with memory impairment conditions• Accepted responsibility to take inventory of all medications and administer said medications pertinent to shift• Effectively displayed leadership skills by assisting in, and delegating responsibilities to fellow co-workers• Identified and analyzed behavior that provoked poor reactions amongst residents and applied ways to mitigate those. • Ensured that residents and families were comfortable, and retained their dignity when it came to end of life care• Gained additional experience with customer service and communication when giving tours, tracking visitors and nurses filtering in and out of facility, and dealing with emergent situations

• Accurately operated a cash register, in which I was accountable for the finances of the company• Demonstrated multitasking while waiting on 50 - 150 customers in a day, guaranteeing satisfaction and the correctness of their orders• Precisely took inventory and developed a pattern of double-checking products that allowed the company to run without error• Resolved difficult situations amongst employees by handling them with patience, understanding the necessity to communicate • Scheduled 20-25 employees using an advanced website, and learned how to adapt to changes in personnel quickly

• Developed a healthy learning environment for 50 – 200 children by preparing meals and maintaining the cleanliness of the Wolf Pup Lodge• Presented and organized displays in a way that elevated the company’s products and services• Assisted in the process of check-in by organizing and communicating effectively with children, their guardians, and co-workers