Susan Haskell Email & Phone Number

Farnham

• Sole tester on a .NET CRM application. (17 months)• One of 2 testers within a development team of 5 on a .NET solution for our Vendor/Dealer customers.(11 months)• Working within agile Scrum teams with 2 week sprint cycles. • Bi-weekly regression testing according to the Master Test Plan.• Liaison with the UAT team each sprint.• Documentation of end of sprint System test status to stakeholders.• Contributing to estimates (planning poker) and bi-weekly review and retrospective sessions.• Defect logging and workflow management using Team Foundation Server.• Use of WCF Storm during API testing.• Using SQL Server Management Studio 2005 to query the database.• Active participation in achieving TMMI Level 1 accreditation.

Advanced Resource Managers Havant

Recruited as Test Lead for a project to enhance and extend Advanced Resource Managers' specialised recruitment CRM to 4 new Business Groups. Hired new resources to set up test team; established test and acceptance processes with system vendor; assisted with set-up of test environment; reviewed test cases; conducted primary review of defects; implemented daily reporting; and led hands-on testing of ETL. Succeeded within very tight deadlines in achieving target rate of ETL conformance.

 Joined Travelex to support development team creating transactional web services, involving development / integration of processes across multiple stand-alone systems, including databases.  Reviewed existing informal test processes; created roadmap to implement best-practice; built test team of 3, training non-technical staff to support a 12-strong development team;  Hands-on Test Manager throughout all phases of functional testing (Systems test, Integration, UAT, LCT), infrastructure upgrades and test phases with external retail and banking clients. Responsible for the quality of approximately 45 different e-commerce websites. Reviewed existing informal testing approaches, and proposed a roadmap to develop a testing function drawing on industry best practices. Recruited, trained and managed a small team of 3 core testers together with other personnel seconded as required for specific business expertise or to meet peaks in workload. Performed all line-manager functions for team, including appraisals, reviews and disciplinary. Developed and maintained close relationship with developers, testers, business users, I.T support and CRMs. Supported development team leads in accelerating the defect-fix cycle to meet deadlines. Provided a key point of contact to the business community, project managers, change management team and Head of Development, ensuring acceptance criteria were well understood and that development deliveries demonstrably met business requirements. Consistently delivered a highly professional and effective testing function to Development and the business, determining priorities to meet tight deadlines across multiple projects with competing needs to access both human resources and limited test environments.

Guildford, United Kingdom

Hired to create an internal Test/QA capability to address quality issues around deliverables from an outsourced, offshore vendor. Set up testing function and team; reviewed delivery / acceptance processes between the vendor and Mobestar; established a firm but trusting relationship with the vendor; and implemented effective testing and reporting processes to provide full visibility / transparency of both the testing function, and delivery quality from vendor. Succeeded in restoring user confidence in delivery and supplier.

Czech Republic

Assigned as Test Lead on a Web Services project to ensure interoperability with Microsoft web services. Tested across Windows, Linux and Solaris; wrote test plans and specifications; implemented test cases; executed testing and liaised with developers and business/customer to achieve satisfactory resolutions. Succeeded in applying pragmatic, risk-based testing approach to achieve high business/customer satisfaction within available time and resources.