Susan Maxwell Email & Phone Number

Bethel Park, Pennsylvania, United States

Early morning stockroom associate; unloads truck deliveries with team members.Unpacks and stocks merchandise using technology device to keep record and back-stock as necessary.Assists customers following Kohl's customer care policies and procedures.Follows all Kohl's policies and procedures.Reference: Marissa, Manager 412-851-9240

West Mifflin, Pennsylvania, United States

Ambassador in training: Meets with clients to share the Gospel and discuss the client's needs. Walks with the clients through the showroom to select furniture and home goods. Prays with client and family.Ambassador assistant: Assists the Ambassador who helps clients chose furniture and home goods by placing stickers on selected items and makes sure that items are loaded onto client truck.Registration: Meets with clients on their distribution day and fills out registration form with them.Organizing, sorting, packing home goods for distribution. Cleaning, repairing, assembling donated furniture. Clerical/office work. Assisting team leads with community distribution days. Cleaning/Organizing warehouse for distribution days.Reference: Adam, Volunteer Coordinator 412-828-1055

Pittsburgh, Pennsylvania, United States

Remote work receiving inbound calls involving claims status, eligibility and benefit information. Proficient computer skills. Take Member calls: billing issues, pharmacy questions, PCP updates, enrollment, complaints and appeals, authorization searches. Proficient in several systems: Avaya, Salesforce, eCIS, Onbase, Medhok, CVS Caremark, Workforce Community, Tenfold, Microsoft Teams, Outlook. High energy role requiring ability to adapt quickly to changes. Able to work in fast pace environment Demonstrating empathy and the ability to control conversation/call Able to document calls accurately and quicklyReference: Customer Service Supervisor: Shawnte Robinson 412-420-6504Show on Resume

Pittsburgh, Pennsylvania, United States

Early morning stockroom associate; unloads truck deliveries with team members.Unpacks and stocks merchandise using technology device to keep record and back-stock as necessary.Assists customers following Kohl's customer care policies and procedures.Follows all Kohl's policies and procedures.Reference: Mr. Greg Marcinko, Manager 412-859-6760

Planned career break as full time care giver for my mother within my home.Completed yearly direct caregiver trainings, weekly written client reports.Completed daily time clock in/out via smart phone app.Provided daily meal preparations, assisted with ADLs, assisted with mobility.Set up and attended doctor appointments, managed finances, weekly routine social activities.Set up and personally provided hospice services in the home until August 29, 2021 when my mother passed away.Reference: Ms. Jenn Bisbee, VP of Operations, 814-455-7827As of August 2021, I said goodbye to my mom. I was her in home full time caregiver for 5 years. This is significant because my faith journey started at age 7 when my mom taught me the Lord's prayer. At age 93, two weeks before she died, I was able to hold her hand each night and together we said the Lord's prayer. So what makes me unique, is what makes all humans unique. We are created by God for His glory. One of my favorite authors is Rev. John Piper. In His book, God Is The Gospel, he asks the reader, "Is God's glory in Christ, the foundation of your gladness?"The single most important thing, that gets me out of bed each day and go to work, as an educator or a caregiver, or where ever I go to work, is my relationship to the Trinity: God Almighty, His son Jesus Christ, through the power of the Holy Spirit.I would like potential employers to know that when I work, I work for the glory of God, Colossians 3.23-24. I show up before I am scheduled to work, I work with integrity and fidelity, joyfully and humbly.

Creative and dedicated middle school classroom teacher for students with specific learning abilities. Work description:Employed standardized and criteria based assessments to identify student needs.Constructed individualized yearly goals and measurable objectives toward related outcomes.Designed instruction based upon state curriculum standards to meet individual needs.IEP (Individualized Education Plan) team leader using IEP Writer software, managed team input on IEP and prepared for IEP meetings in conjunction with family input. Adapted social studies and science curriculua to meet differentiated learning styles within the class. Integrated assistive technology into classroom instruction: Smartboard, Premier Literacy software, Ginger software, Dynamite, Dynavox, Dragon Naturally speaking software, Alpha Smart, Board Maker software, American Sign Language software. Co-developed mentor program for school’s induction plan.Provided mentor opportunities for student teachers within my classroom. Applied independent action research study to initial Wilson Reading System for quality assurance.Hard and Soft SKILLSAssessment CommunicationInterpreting data / Critical thinking/ Designing goals and objectives/ Time management/ Research+Writing/ Planning+Organizing/ Self-Directed/ Public speaking

Ms In Leadership, Training And Design

Certification In Wilson Reading System, Level I Reading Instructor Certification

Bs In Education, Teaching Certifications In Education Of Exceptional Child And Elementary Education