Susan Neely Email and Phone Number

Southern Company - Sr. Project Manager, Technology

Developed and managed detailed project plans, including scope, schedule, budget and resources while managing Network Transformation Project. Collaborated with the appropriate IT and Business stakeholders to define, prioritize and manage the pipeline of assigned tasks for rollout of services. Coordinated with 7-Eleven/Speedway and Verizon for T1 conversion to Fiber or Wireless Broadband connectivity for selected stores in preparation for implementation. Managed daily project status updates with Store Area Leaders, Operation Managers and Project Team. Project plan to include move of 250 of the 7-Eleven stores off T1 Service, led Verizon TDM, Time Division Multiplexing service meetings, managed progress to include action items on daily basis, risks discussion, issues dependencies and determine next steps. Managed Verizon support and End User Customer Requirements for multiple store installation to include technical details with IT hardware and software related items with special construction with broadband services. Services included satellite service installs and related hardware needs in conjunction with team of engineers. Facilitated Special Construction Order process and Right of Entry access for Third Party Vendors. Created project plan to include task schedule and test plan for conversion rollout. Developed surveys related to IT Network performance to address issues. Designed workflow process related to implementation and support in conjunction to financial support for team approval process.

Maintain detailed project plans that will define roles, responsibilities and milestones for each project assigned. Liaison with business leadership to define, prioritize and achieve strategic objectives. Manage process orientation, mapping, and internal processes as it relates to new technology, take internal process and the ideal way to use the new system. Perform project and product management from initiation to implementation including risk, issue management, project communication and project governance. Manage multiple concurrent initiatives to drive prioritization conversations and decisions involving conflict resolution. Achieve operational objectives by contributing information and recommendations to strategic plans and reviews, mapping, requirements both functional and technical. Manage and maintain issues log documentation elements of project containing lists of ongoing open and closed items while tracking. Coordinate resources, deliverables, primary POC, Proof of Concept, coordination from Paycor and Partner, Trackforce Valiant and TrackTik scheduling meetings, meeting minutes and Zoom recordings. Serve as the conduit between the customer community with primary internal customers and the partner team through which requirements flow. Assist with implementation of productivity and quality standards. Management of Teams Work stream Channels including six major groups for documentation.

Governed project scope, budget, communication, resources, vendor management, tracking, status reporting, and delivery of network build projects. Motivated, coached, and encouraged team members while fostering and nurturing a culture of collaboration and diplomatically resolving conflicts. Developed Rough Order of Magnitude (ROM) document to achieve consistent project quoting and expectations with customer. Hold full accountability for project set-up, labor ROM estimate, project kick-off, purchase order creation, stakeholder relations, and project quote. Coordinated with customer contacts to facilitate receipt of required information from project network engineer. Verified and loaded technical documents into SharePoint to drive project details and influence critical engineering decisions. Reviewed and confirm labor and hardware quotes for projects and manage remediation hardware process. Confirmed with site readiness for final implementation or anticipated date for readiness.

Leveraged advanced talents in project management to deliver initiative involving validating requirements for Gas Power Services customers. Verified, triaged, and converted requirements into actions required by GE. Supervised execution of technical requirements by GE and Power Services-contracted teams while providing services and deliverables as defined in scope. Educated customer service leaders and customer product managers in GE standards and procedures regarding NERC CIP (North American Electric Reliability Corporation, Critical Infrastructure Protection) to ensure rigorous compliance. Completed gap-analysis for customers as needed with detailed risk compliance documentation. Engaged with business, customers, and IT team to understand and clarify process and requirements. Managed scorecards to map customer requirements, and supported customers requiring GE actions. Performed project tracking and status reporting and provided executive summary updates.

Project Manager - managed project ISO, International Standards Organization, worked collaboratively with team in strategic initiatives for completion of process and procedures to ensure PCI compliance. Identified GAP analysis and process improvements required on items such as Control of Records, Continuous Improvement, Training Awareness and Competency, Non-conforming Product, Control of Monitoring and Measuring devices and more.Project Manager - Global Payments, managed team on PCI, Payment Credit Card Industry, compliance which included planning, executing and finalizing project tasks within set deadlines and budget constraints. Project included network infrastructure management, worked with Application Managers on determining servers, network diagrams including gateways, firewalls, routers and data reports to secure programs.Project Manager -managed Phase One of ISO, International Standards Organization, assumed responsibility for the documentation and execution of ISO project based on 9001 while developing project plans to track details of overall project phases and completion, revised company policies standards while assisting with company audit clarification and follow-up details by working with Quality Management Control Team, conveyed project expectations to team and stakeholders while ensuring strategic planning and scheduling of time-lines and tracked successMarketing Manager - Ensured accuracy in developing documentations in support of Service Creation Environment requirements, including input to customer requirements, business cases, and draft requirements statements through research of market requirements, customer demands, and other strategic elements in composing well-written, precise statements of product direction and strategyPreserved brand integrity by monitoring the consistency and quality of marketing content including the creation of new branding, developed Multimedia CD Rom of ProSys' overall departmental offerings.