Susan R. Email & Phone Number

United States

• Oversee business operations from hiring, firing, training and HR.• Manage day to day financial activities.• Invoicing, banking, bill pay.• Manage contacting business vendors and creditors• Manage and oversee company’s Accounts• Provide and trouble shoot daily business issues.• Coordinate and monitor the work involved in production, warehousing, pricing and distribution of goods. Monitor performance and implement improvements.

Sarasota, Florida

• Transitioned medical billing for processing Hospitalists, PCP physician’s office and SNF claims inhouse for the group, which provided increased revenue. Billed commercial, Medicare and Medicaid Insurances • Generated revenue by performing timely insurance and patient billing and follow up for all denials.• Up to date with job knowledge by successfully participating in educational opportunities through Sarasota Memorial Hospital and other sources of continuing education. i.e. MIPS, MACRA• Proficient with all medical billing and coding for PCP office, hospitalists and SNF procedures performed by providers.• Credentialed all Physician, PA, and ARNP• Set up and organized billing office work space to ensure a smooth transition from outsourced billing.• This includes ERA portals, clearing houses, postage meter, purchasing printers and desks etc.• Set up secure logins for the hospitals web portals for the billing staff to access pertinent documentation.• Manually entered hospitalist, SNF and PCP charges daily • Analyzed and audited company AR which were more than 3mil a year before I started.• Created system to process and send out all patient statements for cost effectiveness. • Created collections process to send out delinquent patient accounts to TPA collection agency.• Involved in Hiring and firing clerical personnel.• Successful in mentoring, training, assessing, managing and motivating support staff.• Successfully transitioned outsourced billing to in-house with an increase of 30% in revenue the first-year processing claims.• Analyzed, processed and collected on AR’s from previous billing company and obtained revenue that would have been lost.• Proficient with Multiple EHR programs, NueMD, Advanced MD, and Practice Fusion. I have previous experience working with Medisoft, Kareo and WebPT. • Set up and implemented online time clock program to manage employee time entry

Bradenton, Fl

• Supervise and manage four facilities located in Sarasota, Bradenton and Palmetto• Manage and supervise 16 employees from entry level to professional positions• Travel to all clinics to be hands on with all employees on a weekly basis• Supervise and organize front desk responsibilities.• Supervised and provided guidance for company Billing Specialist. • Set up and trained employees to use EMR program (Webpt) for upcoming ICD-10 changes• Set up and implemented online time clock program to manage payroll and decrease unnecessary overtime accrual.• Processed payroll bi-weekly with Quickbooks accounting software• Created and provided monthly financial reports for analysis to manage overall company financial decisions• Coordinated quarterly staff meetings to create team player atmosphere.• Supervised the process to bring outsourced billing in-house and increased company revenue.• Supervised and negotiated the process of transitioning the business ties with the outsourced company for maximum financial outcome.• Created and developed company Patient Private policy• Created and implemented company HIPAA guidelines• Established and implemented vendor relationships to minimize shipping costs• Updated current policy and procedure manuals.• Assisted in hiring key employees to provide high quality customer service.• Manage all banking and deposits for company.• Organize and pay all bills and outstanding invoices.Billed Medicare, Medicaid, and all commercial Insurances including Medicare advantage

Badenton Fl

Provide guidance and training for all employees with 3 EMR programs including Medisoft and WebPT from set up to implementation. Direct Personnel management HR services including all benefits provided by company.Processed paperwork for all newly hired employees including payroll and insurance benefits.Supervised and guided day to day operationsProvided support and covered front desk when necessary i.e. vacations and sick time.Direct Marketing to physicians and ancillary providers.Process and Manage Payroll, Developed Policy and Procedures, Developed employee handbook, Developed HIPAA compliance program for small businessManaged and Processed all billing aspects, accounts receivables Maintained and updated all computer systems operating in the facility including antivirus programs. Supply ordering, yearly chart maintenance/purging, Insurance credentialing, Insurance rate negotiations, yearly licensing renewals.Proficient in Microsoft Word, excel, power point, Redoc, Medisoft, WebPT.

Associate Of Arts And Sciences (Aas), Medical

Studied Pre Physician Assistant course

Licensed Massage Therapist, Massage Therapy/Therapeutic Massage

Activities and Societies: Sarasota School of Natural Healing ArtsStudied for License Massage Therapist