Susan Reilly Email and Phone Number
With over 15 years of dedicated experience in healthcare administration, I am honored to serve as Director of Operations at Morgan’s MAC (Multi-Assistance Center). Formerly serving as Director of Clinical Operations for Urgent Care at CHRISTUS Health, I’ve transitioned into a new chapter focused on improving the lives of individuals with special needs through comprehensive and coordinated services.At the MAC, our mission is clear: to enhance the quality of life for individuals with special needs through a family-centered approach to care. I am committed to fostering inclusivity and collaboration among our staff, members, and community partners.My background in healthcare operations, coupled with a passion for inclusivity, positions me well to contribute to the MAC’s vision of efficiently navigating members to integrated services that span medical, dental, social, and legal. These services add value to our members and their families. I am dedicated to nurturing a culture of growth and continuous improvement, ensuring that the MAC continues to serve as a steadfast source of support and advocacy for our community.
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Director Of OperationsMorgan'S Apr 2024 - PresentSan Antonio, Texas, United States
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Director Of Clinical OperationsChristus Health Mar 2021 - Mar 2024Led a network of 14 urgent care clinics across Texas and Louisiana, managing 150 associates and 50 clinicians.Successfully launched new clinic facilities, demonstrating adeptness in operational setup and management.Increased patient satisfaction by 15% and associate satisfaction to 8% above national benchmarks.Implemented a telemedicine platform resulting in 8,000 visits within the first year, 20% new patients, and program profitability within 12 months.Spearheaded the organization's transition to a non-profit entity, aligning with mission-driven healthcare.Led the adoption of a new EMR system for enhanced patient care and record management.Managed a $15 million annual budget, ensuring fiscal responsibility.Implemented data-driven decision-making to improve clinic performance and patient outcomes.Collaborated with leadership to identify growth opportunities and drive business expansion. -
Practice Manager IiiChristus Health Feb 2015 - Feb 2021San Antonio, Texas AreaLed a network of 5 urgent care clinics in and around the San Antonio area, managing 75 associates and 15 clinicians.Promoted achievement of quality measures and initiatives, leading to improved clinical outcomes.
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Clinic ManagerUrgent Care & Occupational Health Centers Of Texas, P.A. (Acquired By Christus) Oct 2010 - Jan 2015New Braunfels, TexasLed a network of 4 urgent care clinics in and around the San Antonio area, managing 55 associates and 12 clinicians.Optimized provider and staff schedules for maximum efficiency, improving patient access to care.Established and implemented short and long-term goals, objectives, policies, and operating procedures for a 60+ employee urgent care center.Developed and implemented a company-wide policy manual aligned with Urgent Care standards.Led marketing campaigns and tracked results, demonstrating increased clinic utilization rates.Managed payroll processing, ensuring accuracy and adherence to tax regulations in collaboration with a CPA.Handled bookkeeping tasks, maintaining financial records and reports to facilitate accurate tax filing.
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Patient RepresentativeUrgent Care & Occupational Health Centers Of Texas, P.A. (Acquired By Christus) Jan 2009 - Sep 2010Spring Branch, Texas
Susan Reilly Education Details
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Business Administration -
Bachelor Of Business Administration - Bba
Frequently Asked Questions about Susan Reilly
What company does Susan Reilly work for?
Susan Reilly works for Morgan's
What is Susan Reilly's role at the current company?
Susan Reilly's current role is Director of Operations @ Morgan’s MAC | Vice-President of 22q Texas, Inc..
What schools did Susan Reilly attend?
Susan Reilly attended Northeast Lakeview College, The University Of Texas At San Antonio.
Not the Susan Reilly you were looking for?
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4gmail.com, wustl.edu, wustl.edu, kuendowment.org -
Susan Reilly
Vice President Of Communications, Better Medicare AllianceWashington Dc-Baltimore Area -
3res-americas.com, res-americas.com, res-group.com4 +130343XXXXX
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Susan Reilly
Communications Leader L Strategic Messaging L Sales Enablement I Employee Engagement I Speech Writing I Pmp CertifiedNew York City Metropolitan Area2juniper.net, alcatel-lucent.com3 +190858XXXXX
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