Susan Snow Email & Phone Number

-Setting up and managing 10+ cases at varying stages of production; while maintaining communication with the client, potential Class Members, vendors, and internal teams; while adhering to Court approved timelines-Drafting, revising, and formatting Notice documents, Claim Forms, and Affidavits/Declarations for Court approval-Mass distribution of case information and deadlines by mail, email, website, and/or publication-Scripting, preparing, and maintaining case websites, online claim forms, phone lines, and emails-Supporting the intake and analysis of vast quantities of mailing and claim data, and processing for case completion and reporting purposes with Microsoft Excel-Coordinating and distributing Settlement Funds with varying distribution plans utilizing various methods of payment, including: physical checks, wires, and electronic payments

Milwaukee, Wisconsin, United States

-Managed 10+ cases concurrently, including securities and consumer cases, while upholding Court approved timelines, case requirements, and client expectations-Notified class members of ongoing cases, with class sizes ranging from a couple hundred to millions of people, and kept them informed of case updates and changes through various communication methods-Set up internal systems and processes to intake large quantities of data, which were submitted in various formats-Maintained and distributed Settlement Funds by pro rata en masse via checks and wires-Brought procedural documents current, improved on standard procedures, created training materials as needed, and onboarded new coworkers

Milwaukee, Wisconsin

-Drafting, revising, and formatting Notice documents, Claim Forms, and Affidavits/Declarations for Court approval-Mass distribution of case information and deadlines by mail, email, website, and/or publication-Scripting, preparing, and maintaining case websites, online claim forms, electronic claim data transfers, phone lines, and emails-Supporting the intake and analysis of vast quantities of mailing and claim data for securities and non-securities cases-Maintaining and distributing Settlement Funds by pro rata en masse via checks and wires

Greater Milwaukee Area

-Coordinated communication between Midwest Stairs and Iron and customers to actively engage with customer through the entire process and provide updates as the projects progressed-Renovated and integrated the Excel document and other project tracking tools to make them more efficient and user friendly-Maintained information for 15+ projects; including project dates, details, dimensions, contact information, etc. -Coordinated the scheduling and priority of 2-4 drafters and an engineer throughout the course of multiple projects-Communicated complex ideas successfully through multiple channels: in person, by phone, via email, etc.

Milwaukee, Wisconsin

-Assembling, packaging, and shipping learning resources for science classes, companies, and competitions-Learning how to input orders, assign payments, and make shipping labels using QuickBooks-Training coworkers on different tasks, including products that are not described in the manual