Susan Phan Email & Phone Number

Texas, United States

Dallas, Texas, United States

Frisco, Texas, United States

Irving, Texas, United States

Dallas/Fort Worth Area

• Developed and implemented operational blueprint by dividing and assigning roles to increase multi-team efficiency • Collaborated with senior management to define and initiate strategies to create successful achievement of critical functions and objectives• Ensured adherence to quality standards and reviews project deliverables to ensure compliance with current business strategies• Developed onboarding procedures to expedite the onboarding process and increase efficiency • Entrusted with the highest responsibility of money handling including payroll and processed accurate paychecks to vendors and associates in a timely manner • Supported operational strategies and objectives to ensure the organization meet and exceeds its annual goals

Dallas/Fort Worth Area

• Planned and scheduled multiple vendor meets across 5 different client platforms • Directly managed progress and communicated deadlines across multi-functional teams • Ensured stakeholder satisfaction by following up all completed projects and evaluated overall performance of vendors• Reconciled processed work by verifying entries and comparing system reports to balances • Charged expenses to accounts by analyzing invoice and/or expense reports

Dallas/Fort Worth Area

- Assisted multiple physicians by performing documentation and charting in the EHR (electronic health record)-Gathered information for the patient's visit and partnering with the physicians to deliver the pinnacle of efficient patient care.

• Managed and accounted for over 1 million dollars’ worth of property items with no major loss and conducted 5 complete inventories in a high-pressure environment • Maintained logistic accountability for inventories of various equipment, personnel clothing, and vehicles for efficient and proper unit function. • Conducted multiple field missions during deployment training and worked with multiple agencies to complete mission sets • Accounted for organizational equipment and developed safety plans, and managed live weapon ranges for over 100 personnel

Dallas/Fort Worth Area

-Made sure all departments ran with equal staffing while trained associates on cash registers, customer service skills, and teamwork. -Performed purchases and return transactions -Resolved any customer issues or complaints