Susan Thomas Email & Phone Number

Ernakulam, Kl, In

India

Ernakulam, Kerala, India

• Successfully manage Global HR Service end-to-end HR services i.e., On boarding, Off boarding, Org Management, Employee data management, Payroll& Benefits, Employee Engagement and Exit management, etc.. • Serve as the first point of contact for HR/Payroll inquiries while managing and resolving requests via the HR Case ticketing management system in a timely and accurate manner.• Oversee the pre-on boarding and on boarding process to support new hires into the HRIS system, capturing and troubleshooting any discrepancy coming and ensuring all tasks are completed on time.• Participate in variety of project to improve overall existing HR function.• Partner with HRBP’s, Employee engagement team to identify and document business requirements.• Participate in the development, validation and execution of test plans.• Prepare ad hoc reports, processdocuments, weekly status reports and templates for communication.• Raising INC ticket and service requests with the technical support team via Service Now (Snow).• Demonstrable and proven capabilities in developing and monitoring organizational dashboards to assess performance. Strong interpersonal and communication skills with the ability to lead a team and keep them motivated.• Fully supported Associates on Projects and resolved local and global escalations.• Ensured monthly CPI/KPI reporting on LVMS is completed on time.• Ensured SLA fails and reason for fails is completed on time, monitored documents are loaded to VPS SharePoint.

Kottayam, Kerala, India

• Was responsible to enhance English speaking in schools.• Introducing new training methods for self-development and encouraging English through outdoor activities and games.

Postgraduate Degree, M Sc Visual Communication

Ba Literature, English Language And Literature