Susan Thomas Email & Phone Number

Hyderabad, Telangana, India

New Delhi Area, India

Handling the MIS and intelligence reports pertaining to Vodafone's postpaid business in the UPW circle.Value addition to business through the use of analyticsCreation of dashboards and slicers as input tools to the SLT and circle business headCorporate reporting, costing and budgeting.Customer operations support through query resolutionIdentifying and solving payment posting issues, which have been on a continuously declining trendResponsible for the seamless coordination and installation of EDC machines across Vodafone stores in UP (West)

Hyderabad Area, India

Analyst (Industry Reports and Data) with the Canadean group (one of the top market research specialists catering to FMCG companies with strong expertise in the beverage sectorROLES AND RESPOSIBILITIESIn depth experience with the CPG Packaging project which is one of its kind that has been undertaken in the FMCG industry. Responsible for providing high quality intelligence and analysis of various attributes of packaging for a particular CPG category (dealing in a total of 184 categories). This was used by clients as a valuable input determining product positioning and advertising. Also responsible for creation go forecasts for the same in collusion with qualitative research.Creation of qualitative industry reports for the CPG and Packaging industries across diverse markets ranging from the Middle Eastern to the Latin AmericanAssisting with client queries through secondary researchCollecting and collating data through secondary / web based research. Further responsible for conversion of this data into usable formats by creating quantitative reportsCollaborating and heading a team of 3-4 associate analysts and researchers to produce industry reports and secondary databases. Responsible for ensuring quality check and submission before the targeted deadline depending on the complexity of the projectVALUE ADDITION/SKILL DEVELOPMENTExperienced in team development having assisted the senior management in recruitment and selection pertaining to team requirementsWorked in a multi-cultural environment though team building and enhancementWorked in direct collaboration with the London office for the purpose of releasing extensive industry forecast reports

Study of the procedure of change management in place in the organisation and understanding the efficacy of the same through an organisational survey; study of the IT infrastructure used in the organisation

Mba, It Management, Finance

Activities and Societies: DSM Chronicle, DEBSOC

Be (Hons.), Computer Science

Activities and Societies: Extempore and debate competitions; Worked as a core coordinator for the departmental cultural fest (BIOS'09).