I am proud to be a part of the Indeed team! My new role as the Onsite Manager is a refreshing change for me. With many years of IT and management experience, I love the new focus of this role, I know I will excel and grow faster then ever before.

IS Store Support Analyst Train and support IT professionals. Jan 15, 2016 - CurrentAs a Store Systems Help Desk Analyst; I supervise and provide support to the team that is responsible for the organization’s technical support for RaceTrac and RaceWay retail stores. I optimize available resources in order to ensure accurate and efficient troubleshooting for field personnel.Duties and Responsibilities Include: • Supervise and provide support to Store Systems Help Desk team responsible for handling trouble tickets submitted by RaceTrac and RaceWay store teams for all technical equipment and software applications at the store.• Ensures exceptional customer service to all field personnel, while working to maximize efficiency.• Performs basic call taking and troubleshooting functions as needed. Follows up on open service complaints and ensures a solution is met for vendor-related issues. • Complete security administrations, installations of hardware and software. Perform remote services into servers and desktop/laptop computers. • Purchase new IT and none IT equipment, offer some repair for parts. Ensuring software license compliance with all installed software while maintaining and adhering to current system security policies.• Consistently follows trends and create reports to ensure issues are reported as soon as possible.

Help train and support IT professionals, troubleshoot and monitor IT related issues within the Chick-fil-a stores nationwide.Monitor and Support up to 1500+ restaurants: Point of Sale,MICR printers, receipt printers, KPS equipment, routers, servers,client back office computers and Envysion Security hardware. Monitor and Support client software and web applications POS Store Management, Remacs, InForm, LHDEV, Check Writer, Labor Scheduling, Envysion Security POS integrated software and various other programs. Respond to questions and issues from clients; remotely assist Operators, managers, and team members with technology problems in their store.React quickly in troubleshooting and resolving equipment issues and critical services, escalating to the appropriate team or vendor when necessary. Create Service Now Incidents for all help desk calls and events.Strive to facilitate next issue avoidance thinking.Ensure customer satisfaction in every step of problem resolution by keeping the customer involved with the process and following up after issues are resolved.

For new clients: Build and set up the requested network environment i.e. build and install desktops, printers, fax, servers (file, print, data, web servers, etc.) Build and install network communications system i.e. install, routers, switches, hubs, run RJ45, CAT5 and any other data cables needed, test and trouble-shoot new setup hardware and make any needed adjustments. Install requested OS and software manually or automatically from a created image (most popular are Windows and Linux). Complete software and driver updates. Install and configure security settings and software for client and servers.For servers Windows Server 2008 OS or Linux Server SUSE Linux Enterprise Server OS (set up users, permissions, group policies and other needed configurations. Set up client server and internal networks. IP addressing and subnettingFor current clients: Provide support by troubleshooting software and hardware issues, maintain client desktops, servers, printers. For new applications and software, a virtual environment is used to test compatibility and usage requirements. Any failed or outdated hardware is replaced (new client desktops, external hard drives, add additional ram, replace hard drive CD ROM, etc

Prior extensive experience in customer service and direct sales/cold calling; researched, pre-screened and interviewed potential clients. Engaged in finding and attracting new clients while building a strong rapport.Established and maintained customer files and accounts, verified and validated information data, credit checks, completed and documented property valuations, held legal signings and closings, customer billing and invoicing, handled payment transactions, data entry and small office accounting.

Previously worked with seven sales reps for six years for direction and problem resolution; customer service/relations, tech support, marketing design (bi-monthly product flyers and other campaign projects) along with order processing, preparing and dispatching work orders, maintained inventory; purchasing and order fulfillment, updated price list and inventory documentation.