*Detailed research for profit and loss and how to increase revenue *Business building and growth*retention of patient base through recalls and good customer service*development and growth of assistant managers to better understand the business*focus on product knowledge and needs of the patient*marketing at health fairs, ext.*connecting with competition for better recruitment of doctors and staff*growing managed care business*building relationships within the local community and businesses owners

Assist patients in selecting properly fit frames and educating them on the different types of options that will fit their needs and wants. I also dispense glasses to patients to again insure proper fit and function. We needed I have been used as a technician for the doctor to pre test a patient and do instructional classes to teach patients how to use and care for their new contact lenses. I also help business build and engage other associates by going out to nursing homes and doing free cleaning and adjustments for the residents. I encourage the other opticians to learn more to become certified and help them with any questions or training they may need.

Responsible for meeting and exceeding budgetary expectations Managed profit and loss on monthly basis and researched to find places to improve to increase numbersAssisted in the training of associates in order for them to become certified or become promotedProvided excellent customer service whenever possible as well as trained associates on how to do the samePreformed contact lens teachings (I & R)Preformed pre-tests for the doctor to check pressures, visual fields and getting “K” readingsResponsible for compliance with document retention, FCLCA, HIPAA/PHI and out of datesResearched insurance information in order to receive credit on any and all charge-backsWent to businesses to meet with potential new patients in order to secure safety accounts within the companyWent to assisted living and group homes to help maintain glasses for patients as well as secure new patientsCreated different sales tracking forms to help motivate associates on their initiatives to help the business growManaged scheduling of a maximum of eight associates based on business and doctor needsKeep detail records of returns in order to take appropriate action on merchandise that cannot be sold again(ex. Marking down single vision lenses to $0)Have also used the following lab equipment: tint machine, groover, polisher, hand stone/ beveler (when lenses came in to big) manual lensometer, fame warmer, tracer