Susan Wright Email & Phone Number

Des Moines, IA

West Des Moines, IA

West Des Moines, Iowa

• Utilize continuous process improvement work principles to ensure that policy transactions are issued and changes are recorded accurately in a timely manner by rating and/or entering transactions for all commercial.
• Screen transactions to determine proper processing for all segments of business that require underwriter attention within delegate authority limits. Provide timely and professional customer service to agencies to.
• Order and screen miscellaneous reports, such Motor Vehicle Reports, loss history, credit checks, outside inspections and loss control.
• Provide technical support and training to team members and agency staff in rating and policy processing procedures on Internet Rating Systems.
• Participate in problem solving activities to define problems, assess current state root causes, design and test solutions, implement solutions, and continuously improve to permanently eliminate problems.
• Attended agency visits with Underwriters

West Des Moines, Iowa

• Correspond with Agents
• Process all Commercial Lines of business, from manual rating to data entry of new business, renewals, and endorsement transactions.

Des Moines, Iowa

• General Clerical functions. Manual rating/issuing of personal lines insurance policies.
• Correspond with Insurance Companies on coverage’s