Susan Boberg Email & Phone Number

Eau Claire, Wisconsin Area

• Scheduled patient clinic appointments and coordinated appointments with radiology andlaboratory tests in-person and over the phone; answer a multi-line phone system• Assessed and prioritized incoming phone calls and directed to appropriate clinical staff within mydepartments and throughout MCHS• Support providers and nurses and interact with other medical facilities andinsurance companies• Used MCHS supported software including Cerner, HPP, Powerchart, Suite Scheduler… Show more • Scheduled patient clinic appointments and coordinated appointments with radiology andlaboratory tests in-person and over the phone; answer a multi-line phone system• Assessed and prioritized incoming phone calls and directed to appropriate clinical staff within mydepartments and throughout MCHS• Support providers and nurses and interact with other medical facilities andinsurance companies• Used MCHS supported software including Cerner, HPP, Powerchart, Suite Scheduler and many other MCHS web-based programs; and MS programs including WORD, Outlook, Excel • Experienced in Medical Terminology and the Electronic Health Record• Worked on the development team for the implementation of Suite Scheduler, a staff scheduling program• Represented the General Surgery, Plastic Surgery, and Urology departments in the PatientExperience Committee, which brings together MCHS representatives toevaluate and improve patient services throughout the health system Show less

• As part of the Special Billing Team, facilitated clinic and hospital billing and claimsprocessing• Researched and resolved billing and claims problems through interaction with otherinternal billing personnel, clinical staff, insurance companies and external vendors• Prepared and reviewed billing statements; received and reviewed third party payments• Used MCHS supported software including HPP and Powerchart, MCHS web-based programs and MS programs Outlook, Word and Excel

• Provided customer service to patients, employees, and insurance companies• Assisted patients and clinical staff with insurance/billing questions and patient concerns• Researched and resolved patient concerns including billing problems and complaints• Used MCHS supported software including HPP, IBAX, Powerchart, MS programs and• Served as Patient Services team Mentor to co-workers and trained new team members• Served in the Healing Arts Committee that facilitates music and… Show more • Provided customer service to patients, employees, and insurance companies• Assisted patients and clinical staff with insurance/billing questions and patient concerns• Researched and resolved patient concerns including billing problems and complaints• Used MCHS supported software including HPP, IBAX, Powerchart, MS programs and• Served as Patient Services team Mentor to co-workers and trained new team members• Served in the Healing Arts Committee that facilitates music and creative arts performances for employees, patients and their families throughout the MCHS Eau Claire locations • Worked on many process improvement teams including: • Employee Evaluation Focus Group • MCHS Re-Branding Planning and Timeline Team • Billing Inquiry Procedure Development Team Show less

• Audited insurance bills and employee enrollments requiring keen attention to benefits detail• Researched and addressed employee questions and processed benefit change requests• Prepared written correspondence to employees and insurance vendors• Used ADP Enterprise system, MS Excel, Word

• Greeted customers, provided phone reception, filing• Prepared correspondence, spreadsheets and forms• Processed customer transactions

• Developed the human resources function for this technology company; created all humanresources policies and procedures including benefits, recruiting, staffing, training andnew employee orientation• Developed benefits and orientation presentations; traveled to regional sites and conductedbenefits and orientation training• Responsible for space management, furniture and design selection

• Created and implemented all administrative procedures• Hired, trained and managed the company’s administrative staff• Purchased all supplies, furniture, equipment and managed telecommunications• Planned meetings and offsite events including venue and price negotiation, menuselection, décor and entertainment.