Susan Heck Email & Phone Number

Virtual

• Virtual company, head- quarters in Manchester, NH. Provider of training, professional services and development solutions to the telecom industry
• Created Professional Services PMO. Managed data conversion and network audit projects. Led long and short-term remote projects by providing scope, issue/risk management, resource allocation, facilitation.
• Assembled and led cross-functional team to identify, document project and process flows for TWC/Spectrum. Obtained process buy in from 30+ business units impacted when launching new customer premise equipment.
• Provided project and program reporting as well as administrative support to executive management, allowing them to focus on growing the business. Staff grew from 17 to 50 employees, Business Growth 95%.

Duluth, Georgia

• NCR Corporation is a global technology company leading how the world connects, interacts and transacts with business.
• Created process for tracking multiple financial service software development projects in System Software Engineering product lines utilizing Agile software development process.
• Matrix managed global team members to identify, evaluate, escalate if necessary and resolve project risks and effectively communicate program issues.
• Created PMO for Financial System Software Engineering organization.

Virtual

• Created process, reporting and led network audit, virtually, for 247 geographically diverse locations for Time Warner Cable Company. Affected 4.1M customers. Revenue: $2M
• Matrix managed technical resources in geographically diverse locations to provide service to external customers. Customers: AT&T Minnesota, AT&T West Virginia and ZAYO Minnesota. Revenue $600K
• Provided organizational and planning and administrative support to VP of operations as well as President of small, virtual business, allowing them the ability to focus on growing the business.

Virtual

• Managed cross-functional team in geographically diverse locations to accomplish completion of software development deliverables in accordance with Granite Loader Statement of Work. Project value: $600K services revenue.
• Initiated training planning process which provided first templates for collecting information as well as implemented process improvement.
• Project Manager for Network audit teams in geographically diverse locations. Customers: AT&T Minnesota, AT&T West Virginia and ZAYO Minnesota.

Norcross, GA

• Global communication company offering a range of wireless and wire-line communications products and services for individuals, business and government customers.
• Managed team responsible for automated tools, which executed large scale changes to live customer data in the billing an activation system. Groups efforts were responsible for ~3M changes per month. 2005 results.
• Supported customer data changes needed for Nextel to successfully meet Market launch dates for Nationwide Direct Connect.
• Managed team of four project managers in geographically diverse locations, delivered express path projects.Utilized Agile Software Development Method.
• Coordinated scheduling so that high priority projects were executed in priority order.
• Delivered project in Q2 ‘02, which provided Nextel a revenue gain of $50 Million for 2002 by completing multi phase project initiated by Nextel CEO.

• Project manager for software development release projects worth $9 million for TRIS+ billing and activation system. Managed Y2K compliant version and software release V.231 to the billing and activation system from.
• Managed cross-functional teams in geographically diverse locations well as remote external software vendor to execute all activities necessary to support TRIS+ software release.
• Implemented TRIS+ software release with zero executive management escalations from Nextel cross-functional teams. First in history of Nextel.

• Global provider of next-generation messaging solutions and enhanced services for wireless and wireline carriers and MSO/cable operators.
• Managed software release X.6 and X. 7 for Modulare Voice Processing (MVP) system. Suported $126M sales plan.
• Managed cross functional team, delivered monthly Program Reviews to Senior Management
• Pioneered use of Time Box management software release process for software version X.7, resulted in first software release without scope creep.
• Participated in Capability Maturity Model (CMM) audit of software version X.7, no open issues from audit.

Greater Atlanta Area

• Global provider of telecommunication services, serving local, long distance and Internet customers domestically and internationally for business, government, telecommunications companies and consumer customers.
• Increased revenue participation for engineering sales tool from $1.74M to $108 M in two years.
• Evaluated and approved technology applications and configurations for test environment including; Frame Relay, Asynchronous Transfer Mode (ATM) and Integreated Services Digital Network (ISDN)
• Established and managed Marketing plan including writing content for Intranet, Internal Television broadcast as well as print and Power Point presentations.
• Earlier progressively responsible positions with MCI included Small Business customer (1989-1990), Major Account Customer Support (1990-1994) and Systems Analyst (1994).

Dental Hygiene

Associates Of Arts, Marketing Technologies

Activities and Societies: Worked during college.Graduated on Presidents honor roll.