Susan Roberts Email & Phone Number

Texas, United States

Bellevue, Wa, Us

• Supply Spend Analysis and Strategy: Analyze spend data, rectified errors, and standardized formatting, leading to practical insights for potential cost savings.• Delivered assistance in back-end development for the execution and assessment of a new procurement system. This involved tasks such as designing, constructing, testing, deploying, and delivering continuous maintenance and support for the system.• Profitably Managed $30M annual maintenance and repair spend, optimizing cost efficiency across Heating, Ventilation, and Air Conditioning, Generators, Life Safety and Fire Protection Services, Electrical, and Building Management System categories.• Authored new Master Statement of Work which included a cap on on-demand spend and monetary penalties for missed service levels. Savings resulting from those changes totaled $4.5M annually.• Executed a Request for Proposal for HVAC maintenance services which allowed for reduction of the supply base from 30 suppliers to seven for annual savings of $6M (50% of total annual spend).• Created, deployed, and manage Supplier Relationship Management program for a procurement team who manages 130 suppliers with $800M spend annually. Program includes supplier segmentation using a Kraljic matrix, stakeholder surveys, supplier scorecards, and a corrective action plan.• Implemented first ever use of Enterprise Resource Planning (“ERP”) system for soliciting bids and proposals from suppliers. Resulted in standardization of RFx documents and increased information sharing.

Paris, France, Fr

• Successfully managed $250M annual spend across 35 categories and 45 countries for procurement categories spanning office supplies, shipping services, archiving and scanning services, employee benefits (lunch vouchers and lease cars), and branded promotional goods.• Developed global sourcing strategies which included spend analysis, savings forecasts, commodity profiling, marketing and industry analysis, 3-5 year roadmaps, and project plans for a global consulting, technology, and outsourcing firm.• Analyzed total spend across all categories within portfolio and determined optimal strategies according to global sourcing strategy approach (volume concentration, process reengineering, leveraging consolidated spend, unit price reductions).• Collaborated with key stakeholders to approve sourcing strategies and deliver RFPs to potential suppliers.• Negotiated and executed global purchasing agreements which culminated in over 50% of category spend under procurement management. • Completed and executed regular supplier performance reviews including managing supplier scorecards, monitoring contract compliance, ensuring adherence to key performance indicators, and implementing corrective action, when needed. • Saved an average of $5M annually following a standard methodology and by increasing savings forecasts incrementally year-over-year. • Integrated compliance into business workflows, resulting in a 25% increase in utilization of preferred vendors. • Developed business cases and cost/benefit analysis for key stakeholders and management leveraging influencing and leadership skills. • Performed Total Cost of Ownership analysis to understand and address hidden costs.• Implemented standard extended payment terms with all equipment suppliers, meeting company's cash flow targets.• Led initiative to increase contract compliance achieving 60% increase in compliance over eight weeks.

Richardson, Texas, Us

• Single-handedly instituted the company’s first purchasing function while maintaining responsibility for contract review, deal negotiation, supplier reductions, and spend analysis.• Authored a five-year strategic plan which established goals backed by estimated cost savings, timelines, and a strategy map.• Formulated purchasing policies and procedures, created a General Purchasing Agreement (GPA), and drafted terms and conditions for purchase orders.• Designed Request for Quote (RFQ) and Request for Proposal (RFP) documents.• Led the implementation of an automated purchasing system (Epicor), including devising coding system and restructuring the purchasing process for integration with new software.• Delineated an enterprise-wide sourcing strategy, resulting in over $2 million in savings in Year One.• Drove selection of a purchasing card system, including overseeing bank evaluation, bidding, policies and procedures development, and cardholder assignments.• Secured an additional $75,000 signing bonus in addition to higher rebate percentages from bank selected for purchasing card program.• Reduced supplier costs by re-engineering the Procure to Pay process which resulted in elimination of late payment charges and increased accounts payable efficiencies by 25%.• Contracted with a telecom expense management firm to perform an audit of telecom purchases and payments which was projected to result in $500,000 in refunds.• Delivered substantial cost reductions by implementing new internal controls along with highly creative procurement solutions.

Columbus, Ohio, Us

• Minimized expenditures across three of the largest categories of spend (software, telecommunications, and professional services) through negotiation and consolidation of licensing agreements that assured quality and delivery.• Attained $300,000 in savings over a 3-year period by consolidating enterprise-wide licenses with Microsoft and negotiating lowest available pricing level, resulting in a 5% discount and a $25,000 credit with Microsoft Gold Partners.• Cut Adobe licensing costs 2% across the enterprise.• Arranged a 1% markup and .25% discount on quarterly purchases exceeding $350,000, which produced quarterly volume incentive rebates up to $2,000. • Delivered $2 million to the bottom line over a two-year period by directing enterprise software audits for HP, Oracle, Microsoft, and IBM.• Recouped $60,000 in supplier overbilling by conducting quarterly business reviews that rectified billing issues and identified unmet Key Performance Indicators (KPIs).• Enabled a telecommunications expense reduction totaling up to $4 million annually by leading a first-time audit of a $20 million category. • Drove more than $100,000 in savings on a document imaging project in 2012.• Spurred a 25% adoption rate in the first three months of use with a new online RFx system while serving as project lead, which outdistanced industry adoption average of 3% in the first six months.• Proactively facilitated Lines of Business (LOBs) to procure specific goods and services by improving communication and providing Subject Matter Expertise (SME) on contract and price negotiations.• Optimized productivity and knowledge base by mentoring two subordinate team members.

Dallas, Texas, Us

• Entrusted to oversee $10+ million in annual purchases of hardware, software, and peripherals for 12,000 employees including the Blackberry fleet and Cisco telephone services.• Purchased and managed $5 million in computer inventory employing standard inventory methods including forecasting, periodic cycle counts, and inventory rotation.• Negotiated the most beneficial and accurate pricing by researching options and price trend histories, and by obtaining competitive quotes from vendors for hardware, software, and maintenance; analyzed vendor purchase histories to identify opportunities for cost reductions.• Generated $500,000 in annual savings by negotiating a 10% discount on laptop and desktop purchases.• Delivered $275,000+ in savings by facilitating a $5+ million buyout of technology leases and negotiating a 5.25% discount.• Reduced purchase processing time 25% per week and achieved a cost savings by defining and successfully executing an asset-tagging program.• Eliminated down time, lowered inventory processing time 50%, and reduced shipping expenditures by implementing an innovative inventory system for printers and peripherals.• Provided up-to-date information to senior management by generating and presenting weekly, monthly, and annual reports.• Minimized transition issues by liaising with various business and information technology units to optimally coordinate equipment purchasing, delivery, and installation.• Facilitated significantly streamlined processes for purchasing, receiving, and tracking technology assets and contracts by leading a 4-member team in the launch of a new Peregrine Asset Center software application. • Grew purchasing position to incorporate cross-functional responsibilities including contract management, product line management, and lease, warranty and maintenance management.

Master'S Degree

Masters, Business Administration

Bs, Business Administration