Susan Sullivan Email & Phone Number

Bolton, Massachusetts, United States

Paragon Communications Inc. is a market leader in re-manufactured electronics, managed services, supply chain and distribution of new and re-manufactured technology for the IT and Communications industry.As I begin my new journey here at Paragon, I will be responsible for the overall HR Dept., Benefits Administration, Payroll, Employee Relations and the ever changing daily environment. I am excited.

Billerica, Ma

Oversee the HR activities for an office of approximately 70+ employees: * Organized the HR Department * Coordinated New Hire Orientations * Established Onboarding process * Created and implemented a Document Scanning Program for Contract Review Orders * Recruiting / interviewing candidates for roles for the corporate facility * Administer STD/LTD claims * Coordinate weekly payroll adjustments * Maintain employee relations, hires, terminated employee, warnings * Administered/explain benefits to the newly hired * Organized and facilitate Company events * Assist with policy changes/updates * Assist with AP/AR responsibilities

Westford, Ma

Coordinated and maintained the HR functions between 2 locations of 50+ employees: * Organized and streamlined HR Department * Maintained employee relations, hired, terminated, administered benefits * Established 15 minute ongoing performance review discussions * Administered worker compensation claims and follow through with insurance companies * Established Urgent Care facility for worker compensation incidents * Handled unemployment claims and initiated appeals as needed * Participated in all annual open enrollment presentations of company benefits * Administered STD/LTD claims * Administered 401k; Performed Year-end and 5500 audits * Maintained weekly payroll adjustments in the HRIS; was payroll backup as needed * Coordinated New Hire Orientations - Communicated the new on boarding process * Reconciled monthly benefit statements vs. deduction accuracy * Recruited and interviewed candidates for roles throughout both facilities * Organized and facilitated Company events - food pantry donations) PURCHASING AGENT - Established and coordinated the in-house inventory and timely ordering of material needed to satisfy customer orders: * Monitored inventory levels of ceramic; metals and rubber materials * Established ongoing vendor relationships * Negotiated with vendors regarding terms, pricing, and delivery * Submitted RFQ’s and timely follow up * Maintained drawing/prints database for repeat jobs * Purchased anything necessary for facilities to run efficiently (services, machinery, supplies, etc) * Conducted semi-annual customer surveys/evaluations and yearly vendor surveys/evaluations * Established ongoing Vendor certification renewals * Coordinated Show/exhibits and travel arrangements

Oversaw the daily operations for the office of three providers and two nurse practitioners, as well as, a staff of 10-12 medical personnel. Oversaw staffing coverage; patient appointment availability; patient grievances; paying company bills and vendor negotiations. Supported the needs of the providers, which may include scheduling; credentialing; insurance maintenance and/or special projects. * Instituted policies regarding patient payment for missed appointments and/or payment arrangements. Created policy/procedures for non-compliant patients * Initiated and updated provider credentialing information and all associated licenses * Administered the full hiring process of appropriate medical personnel; reviews and terminations * Processed bi-weekly payroll; paid time off accruals and pension contributions * Provided additional coverage for the Front Office/Reception in times of need * Monitored the activity of medical staff; scheduling and coverage of positions * Dealt directly with offsite IT support for computer issues; upgrades; backups * Reconciled monthly billing for the office via Quick Books * Managed purchasing of medical supplies/vaccinations; office supplies * Maintained monthly on call schedule and online (Google) calendar for providers * Posted daily money/receipts * Participated in the yearly Lowell General Hospital Cancer Walk

Maintained the Human Resource function for a nationwide company consisting of approximately 1500 employees within 65 offices across the country. Direct responsibilities include working closely with Branch Administrators on policies/procedures, new hire and termination transitions, state/federal guidelines and benefit administration. Supported the HR Manager on special projects; including, Fidelity year end process and 5500 reporting. * Administered all facets of the new hire process; ADP Enterprise entry; I9 verification with online E-Verify (US Dept. of Homeland Security); Pre-employment drug screening * Processed terminations according to State Guidelines; vacation payouts/final checks; benefit administration * Administered Fidelity 401(k) Program; contributions; deferrals; bi-weekly wires; loan/hardship requests according to company Summary Plan Description; Fidelity’s year end process and 5500 completion * Conducted benefit selections with new hires; changes and open enrollment; worked closely with employees on owed money; repayment arrangements; basic benefit questions * Maintained FMLA/Personal Leaves of Absences for entire company * Conducted training sessions to all Branch Administrators of HR related procedures and updates * Created and presented the New Hire Orientation * Created and maintained the Human Resource Procedure Manual * Worked closely with the Payroll Department * Assisted in revising the company policy manual * Maintained employment verification's; Employee Referral Program; Employee Tuition Reimbursement Program; Unemployment requests company-wide * Handled recruitment needs for various offices within the company * Maintained security access badges for the building

Associates Degree, Business Administration/Legal

Education record