Susanna C. Email & Phone Number

Amsterdam Area

❖ Manage the Reservations team & all rooms reservations processes for 11 Hotels through the 3 brands of the Group in The Netherlands- Germany - Austria❖ Develop the Reservations team to ensure the constant delivery of excellent guest and customer service. ❖ Ensure all email traffic is monitored and reservations appropriately recorded and checked – dates.

Amsterdam, North Holland, Netherlands

❖ Coordination global operations B2B❖ Management Enterprise Businesses ❖ Supervisor of an High skills team of Proessionals dedicated to the development of the business❖Monitoring quality team performance through selected KPIs (RFT-AHT-NPS)❖ Daily coordination with Country Leaders ❖ Management accounts receivable ❖ Coordinating Customs operations with all.

Amsterdam, North Holland, Netherlands

❖ Supervising a diverse, high performing, customer-facing team between 15-20 people, with over 7 nationalities❖ Giving training and coaching to create performance improvement of the KPIs, including one-on-ones and employee training❖ Ensuring high customer satisfaction❖ Analyze data in CRM Tableau, including quality control and documenting PDP❖ Quarterly.

Amsterdam, North Holland, Netherlands

❖ Coordination public and private events❖ Supervising social media promotions❖ Supervision for permits and accommodations of Extra European Artists❖ Responsible for the hiring process of the crew

Milan, Lombardy, Italy

❖ Sales responsible for the Northern/East Area of Italy❖ Sales responsible Starred restaurant Michelin❖ Event coordinator for stakeholders and Producers