Susan Chalmers Email & Phone Number

- Heavily involved in developing high impact CHE strategies, partnering closely with cross-functional teams. Presented the education plan to the senior leadership, medical, marketing and sales teams.- Developed and executed Educational Programs designed with and for HCPs with a clear and defined goal of effecting real systemic change in clinical decision making and practice behaviour. Overseeing project development from initial research and planning through to execution and evaluation.- Developed initiatives, materials and events that integrated key messages and the learning needs of the medical community – accredited and non-accredited workshops, consultation meetings, speaker tours, preceptorships, symposia, train-the-trainer sessions, international preceptorships, personal practice assessments, round table discussions, journal articles, newsletters, and email/fax blasts. - Ensured ongoing collaboration and communication with the field force to validate and ensure optimal implementation of key educational programs.- Designed, disseminated, and analyzed National & Regional needs assessment results to determine learning or knowledge gaps of HCPs, translating data into strategically built Educational Programs. - Tracked, measured, and evaluated the effectiveness of initiatives and identified potential areas of improvement. Effectively applied the newest and most appropriate digital technologies and platforms to engage stakeholders and audiences. - Set CHE Compliance Standards aligned with IMC & CQDPCM Code of Ethics, Collège des Médecins du Québec, the College of Family Physicians of Canada, and the Royal College of Physicians & Surgeons of Canada. - Established trusting rapport with a long list of industry networks, gaining significant experience collaborating with well-respected Scientific & Medical Experts, Universities, Associations, Accrediting Bodies and Service Providers.

Integral member of the Continuing Healthcare Education Team, cross-functionally supporting inter-departments, and directly reporting to the Director CHE. Accountable for the project coordination and execution of successful National CHE Programs. Key contributor in the development of annual Medical Education plans, leading all medical education facilitation both internally and externally. Responsible for ensuring that all educational content meets current medical needs and audience relevancy by fostering relations and conducting National/Regional needs assessments. - Worked closely with internal and external partners - Healthcare Professionals, Universities, Associations, Service Providers - to ensure programs were developed, implemented, and tracked accordingly for best outcomes and reach. - Ensured ongoing collaboration and communication with the field force to validate and ensure optimal implementation of educational programs. - Formed and implemented diligent follow up procedures for all CHE Programs, while concurrently managing all CHE Program budgets, and contributing to the success in achieving corporate objectives. - Tracked, measured, and evaluated the effectiveness of initiatives and proposed and managed continuous improvements across existing programs to elevate HCP learning and impact. - Sole incumbent of all internal Accreditation Applications for the CHE Team, as needed for specialist, family physician, and pharmacist programs, working alongside with appropriate partners and/or accrediting bodies.

Toronto, Ontario, Canada

Joined SpotLight Consulting as account lead, closely collaborating with established clients and effectively managing ongoing projects, timelines, and budgets. Liaised with clients to develop high impact medical education strategies, developed, and delivered pitches on medical education offerings, prepared proposals and financial estimates. Partnered closely with internal and external teams to develop and execute medical education offerings. Managed special event planning, overseeing site selection, speaker and attendee recruitment, travel and accommodation arrangements, and program material development.