Susan Stone Email & Phone Number

New Hampshire, United States

With more than 1,000 customers, Socure is the leader in identity verification on a mission to verify 100% of identities in real time across every transaction on the internet. Socure has built the only graph-defined identity verification platform that utilizes every element of identity—delivering the most accurate fraud detection and identity verification in real time.

Lead, drive, and manage the program strategy and framework of a comprehensive global Customer Advocacy Program in support of worldwide initiatives to recognize customer success with BlackBerry solutions.  Drive customer advocacy program development, activities, and initiatives that nurture existing customer relationships and bring to life the success stories of customer champions through a mix of integrated content (videos, social assets, case studies), strategic amplification, digital journeys, and event placement. Deliver internal stakeholders with relevant customer testimonials and use cases to promote at events (both industry and BlackBerry hosted), press releases, social media, and other public activities. Build program strategies and tactics for growing customer reference pipeline/reference pool that can be leveraged across the BlackBerry business, globally. Identify and nurture customer advocates that support GTM, pipeline, marketing, and demand gen campaigns, and Corporate Marketing/Communications and Events priorities. Work closely with BlackBerry’s Corporate Marketing, Corporate Communications, Sales Enablement, Demand Generation, Customer Success, Customer Lifecycle Management teams, Industry and Financial Analyst Relations, Product Marketing, Sales and Business Unit leadership, and Events team to supply customer references across targeted industries, use cases, and geographies.  Built and own the Gartner Peer Insights (GPI) reviews process; securing net new reviews monthly to support quarterly and YoY goals for the business. Liaise with Industry and Financial Analyst teams to source, qualify and secure referenceable customers for reports, interviews, and presentations. Educate internal and external stakeholders on current and ongoing customer advocacy opportunities, activate them to join in sharing and promoting across their org and networks. Manage internal team, creative/agency, and content/editing resources as needed.

Member of global Customer Advocacy Program responsible for amplifying the innovation of our customers through storytelling at the right time, in the right place, in the right format. • Created and drove reference pipeline to ensure steady flow of new customer stories and announcements• Collaborated with Press and Analyst Relations teams to supply positive customer proof points of Good Technology’s leadership and momentum in Secure Mobility including the value of our differentiated solution • Supplied global sales team with positive customer peer-to-peer references to assist in closing business and driving revenue• Placement of customers for key Good and industry events such as Good Exchange, Mobility Summits, Gartner Symposium• Built value-based relationships with our customers