Susan Williams Email & Phone Number

Philadelphia, PA, US

Mt. Laurel, New Jersey, United States

Philadelphia, PA

-Subject matter expert for new digital initiative within TD Bank in charge of operationally bringing a new product to market.-Reports directly to the Head of Operations as the lead on policies and procedures across the business including scope management and product configuration.-Direct interface to enterprise partners including the business team.

Astrazeneca Wilmington, DE

• In the role of the Business Change Manager (BCM) for the rollout of AstraZeneca’s new global Identity and Access Management tool, I represent the interests of the business in the final outcome of the project, in terms.
• Ensured the interests of the business are met by the project i.e. ensuring that there is alignment of interests throughout the receiving organization at all levels
• Assisted the Business Analyst to identify any benefits common to more than one organizational group
• Advising the technical team on the optimal timing of the release of project deliverables to the different communities
• Managing the impacted stakeholder community of over 8,000 throughout the organization through the execution of a well drafted communications plan and training program
• Prepared the affected groups for the transition to new ways of working and manage them through the transition process such that negative impacts on productivity are minimized

Barclaycard, Wilmington DE

As a Sr. Project Manager, I am responsible for the delivery of large-scale projects, owning the successful business roll-out of projects (Regulatory, Legal and Compliance projects) by working directly with multiple departments to identify impacts, plan for, and implement process/operational changes. Building project teams through negotiation with resource.

Fort Washington

As the Director of Change Management, I created a vision and implemented a strategic plan that resulted in a Change Management program that supports all changes introduced to the Consumer Lending business systems, which includes the origination and imaging platforms, and system interfaces with the web, phone and downstream partners. My role provided.

Fort Washington

As the Director of the Compliance Automation Program the scope of responsibility was the development of automated solutions for regulatory and investor requirements on the Origination platform. My primary role was a liaison between the IT department and the Compliance and Risk subject matter experts. I led the team in developing requirements, writing test.

Horsham

As the LendScape Compliance Program Manager I developed a Compliance Automation program for a new Origination platform for residential mortgage lending supporting both Retail and Direct Lending call center activities, called LendScape. I worked with a project team of compliance and risk professionals as well as IT PMO and business subject matter experts to.

Bala Cynwyd

As IT Project Manager I managed a team of developers working on an in-house built origination platform. In addition to the duties of a project manager I fulfilled the role of a lead Business Analyst and developed business requirements, and worked with the development team to create functional requirements. I supported the QA Manager in the development and.

Bs, Information Technology

Education record