Developing and administering LegalServer case management system. Holding regular trainings to improve and maintain staff ’s technological fluency. Using Microsoft Power Platform, Gavel, Twilio, Zoom Contact Center, and other tools to streamline business processes and increase staff efficiency. Improving collaboration between departments by streamlining workflows and tailoring technological solutions to specific needs. Leading implementation of learning management system to improve organizational knowledge and staff retention. Promoting data literacy, enabling program evaluation, and highlighting impact using creative visualizations and dashboards. Serving as liaison and advisor on technical projects involving client data and privacy.

Coordinating foundation-wide intake processes, including walk-in, online, and call center applicants, together processing more than 50,000 calls and 10,000 applications annually. Directly supervising 10+ intake paralegals, as well as reception and secretarial teams. Working with managing attorney team to create and maintain intake process documentation materials. Developing and administering LegalServer database to meet foundation needs. Holding regular trainings to improve and maintain staff’s technological fluency. Using Office 365 and other tools to improve business processes and increase workflow efficiency.

Managing legal clinics for very low income individuals. Providing legal advice to clients on various areas of poverty law, including small claims, family, government benefits, immigration, and criminal expungements. Coordinating volunteers and ensuring quality of services. Empowering attorneys with just-in-time information and continuing legal education programs. Developing curriculum for and leading internship program.Administering custom implementation of Salesforce to track essential metrics and stakeholder data. Documenting, updating, and streamlining technology processes. Coordinating communication efforts across media channels and demographic profiles. Monitoring and reporting on trends in service delivery. Improving on existing programs and informing discussion about new methods of outreach.

Served as full-time court-appointed mediator at the Commercial Division of the High Court. Mediated cases between local businesses, multinational corporations, government agencies, and private individuals. Assisted with the rollout of court-annexed mediation throughout the High Court system. Facilitated mediation training by Pepperdine's Straus Institute for more than 70 Ugandan judges and advocates.Provided research and support for the Justice, Law, and Order Sector regarding implementation of plea bargaining as a means to reduce case backlog and time on remand. Facilitated sharing of information between the criminal court, prosecutors, and civil society organizations. Provided access to training and best practices developed in other jurisdictions. Developed and adapted legal education and reference materials.Coordinated J-FASTER programme which piloted the use of plea bargaining within the juvenile justice system. Worked with government ministries and NGOs to protect rights in the pre-trial process and ensure successful resettlement after release. Wrote legal memos for Justice Kiryabwire at the Court of Appeals/Constitutional Court summarizing parties' presented facts, legal theories, and relevant legal authorities.

Mediated more than twenty small claims cases on day of trial. Assisted parties to realistically assess their alternatives to litigation and explore options for resolution. Facilitated negotiation dialogues and drafted legally binding settlement agreements.

Reviewed motions and pleadings. Conducted extensive research on issues of actual and constructive fraud relating to marriage and spousal fiduciary responsibilities. Drafted memos and made recommendations. Observed trials and discussed advocacy strategies with the Judge.

Researched and evaluated international best practices in caseflow management, court administration, court-annexed ADR, and backlog reduction. Wrote comprehensive white paper based on findings. Participated in the East Africa Magistrates and Judges Association conference on universal jurisdiction and the local application of international law. Attended seminar on judicial efficiency and appellate systems. Helped compare systems of leave/right to appeal in various jurisdictions.

Worked with CEDR Skills, the training and development branch of the Centre for Effective Dispute Resolution. Drafted and updated role-plays, participated in negotiation exercises, and assisted in developing various Alternative Dispute Resolution training initiatives. Interacted with negotiators and mediators of diverse nationalities, backgrounds, and experience levels. Participated in and assisted with the Certificate in Advanced Negotiation programme. Wrote original negotiation exercise that was successfully used to train international executives.