Design and execute an IT Service Management and Asset Management framework strategy and plan that delivers efficient, scalable, and reliable outcomes that fulfill the needs of the business. • Lead and continue to develop a global, flexible, proactive, high-performing team that effectively delivers coordinated and robust services, service levels, and exceptional employee experience. • Interface with business stakeholders and leaders to define initiatives and solutions for improving IT service efficiency and effectiveness. • Ensure timely user provisioning/de-provisioning of software and services; oversight of software licensing and administration practices across the company; and management of remote devices in a hybrid-remote environment. • Drive robust enterprise architecture integration strategy to facilitate seamless data exchange and centralized business intelligence across our product platform and strategic business systems. • Further develop the Business Intelligence infrastructure and services to deliver robust analytics across the enterprise that supports data-driven decisions. • Work in partnership with Process owner and Compliance team to ensure effective risk management and safeguarding of company assets/information and implement and manage IT Business Continuity Planning (BCP). • Leading major IT-related project initiatives, ensuring effective collaboration across cross-functional teams to deliver optimal results. • Develop and maintain relevant metrics and reporting on team performance to drive data-driven decisions. • Ensure that all processes used by the team are thoroughly documented, consistently audited, and regularly improved.Projects: • DR setup in cloud • New HRMS implementation • Face reader attendance system for contract workforce • Automatic RF Tag Boom Barrier at the main gate • Auto GRN in Rail Wagon Tripler • Weigh Bridge Integration with RFID • E-Expense Application development in-house * Coal Dryer integration with ERP

Acting as Project Manager IT for Migration of current ERP (JD Edward) to SAP HANA S-4 Heading for Master Data Management Team Managing Functional Team of PP, PM, FICO, MM, SD & PS team of 60 members from JKPM & CPM Plant at Noida site Coordinating day to day requirements of Functional and Plant for SAP process & BPR/BPML Chief Coordinator for UT & SIT level testing for all functional core users of both the plants. Defining IT strategy & execution roadmap, goals, objectives, and operating procedures related with governance, change, risk, value and compliance Setting-up, controlling and managing overall Revenue & Capital Budget Acting as single point of contact for overall Infrastructure Services, supported by a team of 15+ members Driving operations involving server & network design & implementation, communications, security administration, ERP system and end-user support Monitoring installation, operation and maintenance of IT Infrastructure, i.e. Data, Voice Network, Desktops & Communication systems Administering enterprise-wide service, including storage area network and administration of backup & restore operations; implementing Disaster Recovery & Business Continuity plans and Back-up procedures Resolving problems related to ERP (PAYROLL, MANUFACTURING, QC); developing new systems; eliminating duplicate and manual process Digital Transformation, IT-OT leader Facilitating implementation of TPM, OHSAS, EMS, QMS, ERP & CI systemsHighlights: Steered complete design, development, monitoring & control of Payroll and Weigh Bridge Package Developed documentation, including system & user manuals, license agreements, and documentation of modifications & upgrades Drove expanded system capability and leading-edge solutions development while meeting rigorous cost constraints to maintain competitive edge in a fast-moving environment experiencing organic growth and multiple acquisitions

 Handling a team of the engineers across India & Globe. Support management of IT connectivity & Break-fix team including responsibility for Network Infrastructure, Data Center support and application support for AP, EMEA, NA & LA. Responsible to define Service Level Agreements, ensuring SLAs are achieved, service quality and user expectations are met. Attend Business service review meetings covering performance, service improvements, quality and processesImplement and facilitate induction trainings and workshops. Maintain IT assets in terms of equipment’s, peripherals and information assets, monitor outsourced service contracts with ISP & Vendor. Coordinates activities and milestones between customer, tech teams, outsourced vendors, various internal teams to achieve the project goals. Managing multiple end to end infrastructure support projects, networking, service Desk, Incident Management, Change management, problem management for various third party clients. Responsible for developing the annual IT budgets for all India facilities and the management of actual spend to budgets in these offices. Identify opportunities to increase revenue and/or decrease cost through the use of process improvements and relevant technology. Responsible for local inventory maintenance and software license management Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (includes Cisco Routers, Cisco Switches, HP & Dell servers, Non Cisco networking equipment, operating systems and other software IPCC & CCM Asset Management/Vendor Coordination. Reports generation of Weekly & Monthly basis.  Responsible for Escalation calls, SLA monitoring. Responsible for customer satisfaction survey result for Asia Pacific & EMEA.  Identifies areas of risk/opportunities and influences and implements continuous improvements

 Led the team of 45 Engineers for Manage services provided to ICICI BANK LTD. LAN & WAN Maintained by the team across North India Territory ( UP, Rajasthan, Uttaranchal, HP, J&K,Punjab, Delhi & Haryana. Responsible for the customer satisfaction, schedule, efforts and quality of the project. Tracks, analyses, reviews and reports the project health to various stakeholders, including to the PMO. Responsible to own and facilitate closure of all project related issues Provides escalated technical support that requires an on-site presence (LAN, WAN, server, equipment failure), including data backup recovery. Performs complex software/hardware troubleshooting, patches and re-installations in cooperation with the Enterprise Helpdesk and in accordance with established SLAs. Responsible for monitoring data backups in offices to ensure that they are completed on a regular basis Responsible for developing customer relationship through deep engagement and delivering continuous value by meeting customer expectations and handling issues.  Responsible for the technical and financial signoff, closure and handover of the project Responsible for Monthly SLA achieved. Managing overall operations of NOC, Technical Support, and Remote Infrastructure. Makes recommendations to senior management as necessary. Manages communication and coordination of cross Functional teams across multiple areas and with third party partners. Defines and reports project/program roadmap, status, development issues and success metrics.