Sushil Kumar Email & Phone Number

Hosapete, Ka, In

Hospet, Karnataka, India

Design and execute an IT Service Management and Asset Management framework strategy and plan that delivers efficient, scalable, and reliable outcomes that fulfill the needs of the business. • Lead and continue to develop a global, flexible, proactive, high-performing team that effectively delivers coordinated and robust services, service levels, and exceptional employee experience. • Interface with business stakeholders and leaders to define initiatives and solutions for improving IT service efficiency and effectiveness. • Ensure timely user provisioning/de-provisioning of software and services; oversight of software licensing and administration practices across the company; and management of remote devices in a hybrid-remote environment. • Drive robust enterprise architecture integration strategy to facilitate seamless data exchange and centralized business intelligence across our product platform and strategic business systems. • Further develop the Business Intelligence infrastructure and services to deliver robust analytics across the enterprise that supports data-driven decisions. • Work in partnership with Process owner and Compliance team to ensure effective risk management and safeguarding of company assets/information and implement and manage IT Business Continuity Planning (BCP). • Leading major IT-related project initiatives, ensuring effective collaboration across cross-functional teams to deliver optimal results. • Develop and maintain relevant metrics and reporting on team performance to drive data-driven decisions. • Ensure that all processes used by the team are thoroughly documented, consistently audited, and regularly improved.Projects: • DR setup in cloud • New HRMS implementation • Face reader attendance system for contract workforce • Automatic RF Tag Boom Barrier at the main gate • Auto GRN in Rail Wagon Tripler • Weigh Bridge Integration with RFID • E-Expense Application development in-house * Coal Dryer integration with ERP

Jaykaypur, Rayagada, Orissa

Acting as Project Manager IT for Migration of current ERP (JD Edward) to SAP HANA S-4 Heading for Master Data Management Team Managing Functional Team of PP, PM, FICO, MM, SD & PS team of 60 members from JKPM & CPM Plant at Noida site Coordinating day to day requirements of Functional and Plant for SAP process & BPR/BPML Chief Coordinator for UT & SIT level testing for all functional core users of both the plants. Defining IT strategy & execution roadmap, goals, objectives, and operating procedures related with governance, change, risk, value and compliance Setting-up, controlling and managing overall Revenue & Capital Budget Acting as single point of contact for overall Infrastructure Services, supported by a team of 15+ members Driving operations involving server & network design & implementation, communications, security administration, ERP system and end-user support Monitoring installation, operation and maintenance of IT Infrastructure, i.e. Data, Voice Network, Desktops & Communication systems Administering enterprise-wide service, including storage area network and administration of backup & restore operations; implementing Disaster Recovery & Business Continuity plans and Back-up procedures Resolving problems related to ERP (PAYROLL, MANUFACTURING, QC); developing new systems; eliminating duplicate and manual process Digital Transformation, IT-OT leader Facilitating implementation of TPM, OHSAS, EMS, QMS, ERP & CI systemsHighlights: Steered complete design, development, monitoring & control of Payroll and Weigh Bridge Package Developed documentation, including system & user manuals, license agreements, and documentation of modifications & upgrades Drove expanded system capability and leading-edge solutions development while meeting rigorous cost constraints to maintain competitive edge in a fast-moving environment experiencing organic growth and multiple acquisitions

Noida India

 Handling a team of the engineers across India & Globe. Support management of IT connectivity & Break-fix team including responsibility for Network Infrastructure, Data Center support and application support for AP, EMEA, NA & LA. Responsible to define Service Level Agreements, ensuring SLAs are achieved, service quality and user expectations are met. Attend Business service review meetings covering performance, service improvements, quality and processesImplement and facilitate induction trainings and workshops. Maintain IT assets in terms of equipment’s, peripherals and information assets, monitor outsourced service contracts with ISP & Vendor. Coordinates activities and milestones between customer, tech teams, outsourced vendors, various internal teams to achieve the project goals. Managing multiple end to end infrastructure support projects, networking, service Desk, Incident Management, Change management, problem management for various third party clients. Responsible for developing the annual IT budgets for all India facilities and the management of actual spend to budgets in these offices. Identify opportunities to increase revenue and/or decrease cost through the use of process improvements and relevant technology. Responsible for local inventory maintenance and software license management Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (includes Cisco Routers, Cisco Switches, HP & Dell servers, Non Cisco networking equipment, operating systems and other software IPCC & CCM Asset Management/Vendor Coordination. Reports generation of Weekly & Monthly basis.  Responsible for Escalation calls, SLA monitoring. Responsible for customer satisfaction survey result for Asia Pacific & EMEA.  Identifies areas of risk/opportunities and influences and implements continuous improvements

North India

 Led the team of 45 Engineers for Manage services provided to ICICI BANK LTD. LAN & WAN Maintained by the team across North India Territory ( UP, Rajasthan, Uttaranchal, HP, J&K,Punjab, Delhi & Haryana. Responsible for the customer satisfaction, schedule, efforts and quality of the project. Tracks, analyses, reviews and reports the project health to various stakeholders, including to the PMO. Responsible to own and facilitate closure of all project related issues Provides escalated technical support that requires an on-site presence (LAN, WAN, server, equipment failure), including data backup recovery. Performs complex software/hardware troubleshooting, patches and re-installations in cooperation with the Enterprise Helpdesk and in accordance with established SLAs. Responsible for monitoring data backups in offices to ensure that they are completed on a regular basis Responsible for developing customer relationship through deep engagement and delivering continuous value by meeting customer expectations and handling issues.  Responsible for the technical and financial signoff, closure and handover of the project Responsible for Monthly SLA achieved. Managing overall operations of NOC, Technical Support, and Remote Infrastructure. Makes recommendations to senior management as necessary. Manages communication and coordination of cross Functional teams across multiple areas and with third party partners. Defines and reports project/program roadmap, status, development issues and success metrics.

Education record

Prince 2 Foundation And Practioner

Itil Foundation

Emba It & Operations

Senior Secondary School Certification