Sushil Kumar Email & Phone Number

Gurugram, Haryana, India

• Follow up with the courier partner on daily basis.• Daily follow up with courier as on pick up related cases as per MIS.• Update all MIS report.• Responsible for customer satisfaction and resolution.• Updating all case pick-up and pending related to panel daily by MIS.• Follow-up with courier partner for escalation and pendency & close escalation cases on same day.• Preparing MIS on Daily / weekly & monthly basis.• MIS reporting by using MS Excel at operational level. Preparation of various MIS• Generate timely and accurate reports of analysis.• Take Care all with Merchant Activity daily basis like product QC/Packaging/Labelling/Manifest,Shipment Handover Process/Shipping etc.• Managing PAN India escalation of merchant related to pick up, tech-based problems, billing problemsand other fulfilment related queries.• Review the courier wise performance on weekly basis and give suggestion/implementation to courierpartner for improving pick-up and delivery service in future.• Handling international order processing & delivering.•Follow-up with Customer Care Team

Delhi, India

Handling last mile shipment and updated the status in system.• Coordinating with all branch’s office located in different states.• Coordinating with CST team for undelivered cases.• Updating the clients regarding the status of consignment from time to time.• Solving the problems related to delivery.• Preparing daily, weekly and monthly consignments’ statements and provide the same through mail tothe all branches and hubs.• Coordinating with transport department of the organization to ensure timely delivery of theconsignment to the merchants.• Publishing Dashboard with internal team and higher management so that shipment could not crossour internal TAT,• Publish and coordination with branches / hubs along with shipment ageing for their pendency in withincity, within zone or in rest of India.

Gurugram, Haryana, India

• Handling RTO shipment and updated the status in system.• Responsible for Shopclues panel updating.• Coordinating with daily basis receiving RTO and cancelation shipments.• Daily follow up with courier as on pick up related cases as per MIS.• Update all MIS report.• Responsible for customer satisfaction and resolution.• Updating all case pick-up and pending related to panel daily by MIS.• Follow-up with courier partner for escalation and pendency & close escalation cases on same day.• Preparing MIS on Daily / weekly & monthly basis.• MIS reporting by using MS Excel at operational level. Preparation of various MIS• Generate timely and accurate reports of analysis.• Created database reports for management evaluation.• Publishing Dashboard with internal team and higher management so that shipment could not cross ourinternal TAT,• Publish and coordination with 3pl along with shipment ageing for their pendency in within city, withinzone or in rest of India.