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Sushil Kumar Email & Phone Number
Software Engineering Manager
at
ServiceNow
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Software Engineering Manager
Location
Santa Clara, California, United States
Company size
Who is Sushil Kumar? Overview
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Quick answer
Sushil Kumar is listed as Software Engineering Manager at ServiceNow, a company with 32886 employees, based in Santa Clara, California, United States. AeroLeads shows a matched LinkedIn profile for Sushil Kumar.
Sushil Kumar previously worked as Senior ServiceNow Application Engineer at Servicenow and ServiceNow Architect at Tata Consultancy Services. Sushil Kumar holds Master Of Business Administration - Mba, Information Technology from Ubi Business School.
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ServiceNow
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Profile bio
About Sushil Kumar
I am an experienced IT professional with 17+ years of diverse expertise, including 12+ years of leading and implementing complex projects on the ServiceNow platform. My career has been dedicated to helping organizations streamline operations, enhance productivity, and achieve their digital transformation goals.As a ServiceNow Certified Technical Architect (CTA) and Technical Lead, I specialize in designing robust solutions across ITSM, HRSD, CSM, SAM, ITOM, CMDB, Discovery, GRC, and custom ServiceNow applications. My hands-on experience includes integrations with platforms like Workday, Snowflake, Jira, and SAP, leveraging REST APIs, SOAP, SSO, and LDAP.Career Highlights:AI-Driven Solutions: Designed and implemented AI/ML-based course recommendation systems integrated with frED Learning, leveraging systems like Docebo LMS, Udemy, and Snowflake.Custom App Development: Delivered impactful applications, including promotion nomination and mobile solutions using App Engine Studio.Upgrades & DevSecOps: Led seamless upgrades and integrated DevX tools for automated deployments.Process Optimization: Architected CMDB using CSDM for enterprise-wide asset management and implemented workflow automations for procurement and hardware lifecycle management.Certifications:• ServiceNow Certified Technical Architect (CTA)• ServiceNow Architecture Excellence (ArchX)• Lean Six Sigma – Yellow Belt• ServiceNow Certified Implementation Specialist (ITSM, HRSD, SAM, Discovery, CSM)• ITIL Foundation Certificate in IT Service Management• IBM AIX Basic Operations V5(Unix)• 1Z0-007 Introduction to Oracle9i: SQL• Certified SAFe® 5 Practitioner• AWS Certified Developer AssociateI thrive in roles that combine strategic vision with hands-on execution, bridging the gap between technical excellence and business needs. Whether it’s integrating advanced technologies, mentoring teams, or delivering client-focused solutions, my goal is to create lasting value and drive success.
Current workplace
Sushil Kumar's current company
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Servicenow
8 roles
Sushil Kumar work experience
A career timeline built from the work history available for this profile.
Senior Servicenow Application Engineer
Current
Jun 2022 - Present
Servicenow Architect
Apr 2020 - Jun 2022
Technical Lead
1. Implementation of various ServiceNow Projects.2. Implementation of various ITSM Modules– Service Catalogs, Change Management, Problem Management, Incident Management, Knowledge Management and Service Portal.3. Implementation of Asset Management and Configuration Management Database (CMDB) and Discovery to load CI data to CMDB, CSM, GRC, HRSD.4..
Jan 2017 - Apr 2020
Technical Specialist
1. Implementation of various ServiceNow Projects.2. Implementation of various ITSM Modules– Service Catalogs, Change Management, Prob-lem Management, Incident Management, Knowledge Management and Content Management System.3. Implementation of Asset Management and Configuration Management Database(CMDB) and Discovery.4. Implementation of Core configuration.
Nov 2011 - Jan 2017
Consultant
1. Responsible for Remedy Administration such as setting the environment and installations for the ITSM Remedy suite.2. Development of enhancements and support of Remedy Projects3. Implementation of remedy workflows, active links, filters and escalation for development work for the ITSM modules Incident management, Problem management, change manage-ment.
Mar 2011 - Nov 2011
System Engineer
1. Implementation of various Remedy Projects.2. Responsible for Remedy Administration such as setting the environment and installations for the ITSM Remedy suite. 3. Responsible for release the team code to different environments for delivering Patches and Builds.4. Implementation and enhancement for requests on application developed using Remedy5..
Jun 2009 - Mar 2011
Software Engineer
1. Implementation and enhancements of various Java modules for Client reference data Java application.2. Implementation of backend functionalities such as creating database procedure and trig-gers. 3. Implementation of Unix Shell Scripts Jobs in Autosys.4. Implementation of optimized query using SQL and integrating into the PL/SQL objects.
Dec 2007 - Jun 2009
Team & coworkers
Colleagues at ServiceNow
Other employees you can reach at servicenow.com. View company contacts for 32886 employees →
SS
Sierra Stone
Colleague at ServicenowSan Diego, California, United States, United States
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KJ
Kate Jepson
Colleague at ServicenowUnited States, United States
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RB
Rafael Bolivar
Colleague at ServicenowGreater Barcelona Metropolitan Area, Spain
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PS
Priyanka Singh
Colleague at ServicenowNetherlands, Netherlands
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MB
Matthew Bohy
Colleague at ServicenowSantee, California, United States, United States
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KA
Khushi Agarwal
Colleague at ServicenowAgra, Uttar Pradesh, India, India
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MS
Matt Smith
Colleague at ServicenowSeattle, Washington, United States, United States
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LK
Lareeb Khan
Colleague at ServicenowKarachi Division, Sindh, Pakistan, Pakistan
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RR
Rishi Raj
Colleague at ServicenowHyderabad, Telangana, India, India
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AN
Alan Norris
Colleague at ServicenowGreater London, England, United Kingdom, United Kingdom
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Sierra Stone
Colleague at ServicenowSan Diego, California, United States, United States
View →
KJ
Kate Jepson
Colleague at ServicenowUnited States, United States
View →
RB
Rafael Bolivar
Colleague at ServicenowGreater Barcelona Metropolitan Area, Spain
View →
PS
Priyanka Singh
Colleague at ServicenowNetherlands, Netherlands
View →
MB
Matthew Bohy
Colleague at ServicenowSantee, California, United States, United States
View →
KA
Khushi Agarwal
Colleague at ServicenowAgra, Uttar Pradesh, India, India
View →
MS
Matt Smith
Colleague at ServicenowSeattle, Washington, United States, United States
View →
LK
Lareeb Khan
Colleague at ServicenowKarachi Division, Sindh, Pakistan, Pakistan
View →
RR
Rishi Raj
Colleague at ServicenowHyderabad, Telangana, India, India
View →
AN
Alan Norris
Colleague at ServicenowGreater London, England, United Kingdom, United Kingdom
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2 education records
Sushil Kumar education
Master Of Business Administration - Mba, Information Technology
Ubi Business School
Bachelor Of Engineering - Be, Computer Science
Samrat Ashok Technological Institute
FAQ
Frequently asked questions about Sushil Kumar
Quick answers generated from the profile data available on this page.
What company does Sushil Kumar work for?
Sushil Kumar works for ServiceNow.
What is Sushil Kumar's role at ServiceNow?
Sushil Kumar is listed as Software Engineering Manager at ServiceNow.
Where is Sushil Kumar based?
Sushil Kumar is based in Santa Clara, California, United States while working with ServiceNow.
What companies has Sushil Kumar worked for?
Sushil Kumar has worked for Servicenow, Tata Consultancy Services, Alcor Solutions Inc., Hcl Technologies, and Pricewaterhousecoopers.
Who are Sushil Kumar's colleagues at ServiceNow?
Sushil Kumar's colleagues at ServiceNow include Sierra Stone, Kate Jepson, Rafael Bolivar, Priyanka Singh, and Matthew Bohy.
How can I contact Sushil Kumar?
You can use AeroLeads to view verified contact signals for Sushil Kumar at ServiceNow, including work email, phone, and LinkedIn data when available.
What schools did Sushil Kumar attend?
Sushil Kumar holds Master Of Business Administration - Mba, Information Technology from Ubi Business School.
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