Sushil Joshi Email & Phone Number

Pune, Maharashtra, India

Pune, Maharashtra, India

• Managing team of 13 associates, responsible to develop and maintain user facing critical product catering to Asset Management across 6 regions, product related credit cards offers, product showcasing various initiatives for global ventures, innovation. Also creating high-performing team to support these different Business Initiatives.• These products aimed to help connect HSBC Clients to global investment opportunities.• Acting as Associate Project Manager and responsible for recommending service improvements and coordinating with the multiple peripheral teams for implementing products improvements within the defined time scales by following Scrum methodology.•Closely working with Business stakeholders to create product roadmaps and product release plansthereby service the needs of the HSBC customers.•Managing team of 10 associates, responsible to maintain 24X7 availability of the multiple critical IT applications and creating high-performing team to support the critical Business Initiative. •These applications aimed to deliver accurate, timely and globally consistent data, reporting and analytical infrastructure for the Global Business users in Wealth and Private Banking Department of HSBC. Primary objective is to reduce Ops cost while improving customer experience for the Business users by building web based online tools.•Acting as IT Service owner and responsible for recommending service improvements and coordinating with the multiple peripheral teams for implementing service improvements within the defined time scales.•Responsible for providing the complete Business Impact details for each disruption that occurs for service(s), including (where appropriate) Customer, Financial and Regulatory impact.•Successfully led and managed critical projects by collaborating with Global Heads of Data Management based out of UK and involved in stakeholder’s management.

• Lead Managed Services and Operations team for one of largest Financial Client from North America for the critical Business applications. • Conform to Customer application development standards and recommend changes, wherever appropriate, to further optimize or promote maturity within the Applications. • Involved in the team formation process and ongoing development of individual members and of the processes, practices to create strategic alignment, empowerment and engagement in the Team.• Worked on capacity planning for the applications and with multiple teams to enhance technological components and thereby reduce the impact on the Business.

• Onsite Lead for 5 years out of 10 years at Cognizant Technology Solutions U.S. Corporation where I worked with Big Pharma Clients like Merck, Sanofi.• Received EIM Act of Awesomeness Award for Global Markets at Cognizant, USA for 2014 & 2015 for my contribution to critical Project Delivery.• Developed multiple Business systems to satisfy strategic business goals and documented user stories, specifications and product features into detailed work order to communicate across teams and ensure mandatory requirements are built accordingly.• Managed team of 8-10 associates and their day to day development.• Developed, modified and enhanced Customer quality assurance processes to ensure quality and reliability of modifications or enhancements injected into the portfolio.• Facilitated creativity and empowerment in the team thereby improving team productivity.