Suza Sternadel, Ba Email & Phone Number

Canada

• Achieved a 40% growth in social media engagement rate and a 20% increase in followers****Initiated and managed an email marketing campaign that resulted in a 17% upswing in web traffic**
• Spearheaded sales and revenue growth by formulating and implementing strategic initiatives, successfully achieving and surpassing revenue targets within my assigned region.
• Directed store operational management, meticulously overseeing inventory levels and day-to-day operations to ensure consistent and efficient processes.
• Provided effective team leadership by recruiting, training, and developing store managers and staff, fostering a high-performing and motivated workforce.
• Demonstrated adept budget management skills, developing and overseeing budgets for stores within my region, ensuring financial targets were met and resources were optimized.
• Orchestrated impactful customer engagement events, meticulously planning and hosting a variety of initiatives, including events, product launches, and promotions, to drive foot traffic and bolster sales.

Vancouver, British Columbia, Canada

• Spearheaded the development of a comprehensive customer success playbook at Shopify, resulting in a significant boost in customer satisfaction to 91%***
• Guided new clients through seamless onboarding processes, ensuring a smooth integration into services.
• Managed client accounts with a focus on renewals and retention, employing strategic relationship management.
• Applied data analysis to systematically track and enhance customer satisfaction and engagement.
• Coordinated cross-functionally with teams to ensure a unified effort for a positive customer experience.
• Collected and analyzed client feedback to identify needs, sharing insights for continuous improvement with relevant teams.

• Held a seasonal contract in a Work-from-Home Call Centre position, showcasing commitment and adaptability.
• Delivered exemplary service to customers through articulate and empathetic phone conversations and live chats.
• Maintained a positive and professional demeanor while addressing customer inquiries, ensuring proficient support for both sales and service requirements.
• Proactively engaged with customers, adeptly locating requested items and articulating sales promotions to optimize their shopping experiences.

West Vancouver, British Columbia, Canada

• Spearheaded comprehensive social media management, conceptualizing and executing campaigns to effectively promote RYU products, events, and initiatives.
• Orchestrated and hosted a spectrum of events, workshops, and meetups to foster community engagement and strengthen connections.
• Led the facilitation of content creation initiatives and managed brand ambassador programs to amplify brand presence.
• Employed data analysis techniques to meticulously monitor and optimize community engagement metrics, ensuring a data-driven approach.
• Collaborated seamlessly with the marketing and PR teams, fostering cross-functional synergy to amplify brand messaging.
• Formulated and implemented targeted community engagement strategies, aligning them with overarching organizational goals.

• Managed daily store operations, supervising staff to uphold high standards of customer service and operational excellence.
• Implemented sales and promotional strategies to drive revenue and created visually appealing product displays.
• Adapted product offerings based on market trends, ensuring alignment with customer preferences.
• Led training and onboarding for new employees, emphasizing company policies and procedures.
• Provided ongoing training to enhance team product knowledge and customer service skills.
• Fostered a positive and collaborative work environment, promoting teamwork and continuous improvement.