Suzana Neacsu Email & Phone Number

New York, Ny, Us

UiPath is dedicating a Customer Success Manager to help customers accelerate reaching their objectives, to get the value they desire from our company product & services.CSM work closely with customers to create personalized journey based on what their aspirations are or set of goals they want to achieve.The CSM role is multifaceted: • Trusted Advisor to help customers define, progress & measure your automation strategy – no matter what stage they are in. • Subject Matter Expert to help customers apply best practices and avoid common pitfalls that will accelerate their adoption & time to value. • Navigator to help customers access the wide breadth of experts, tools & resources available across the UiPath ecosystem

Austin, Texas, Us

Kista, Stockholm, Se

I am the driver for global strategy development and implementation, conducting regional and global tenders (RFx), contract negotiations and deployment across the entire organization for the Education and Training Services, focusing mainly on the Talent Management and Leadership Development area.

Kista, Stockholm, Se

• Define global or local strategies, directives and guidelines for the strategic sourcing functions especially in the area of materials, resources and service providers• Define and secure implementation of agreed strategy related to this role

Austin, Texas, Us

Perform objective customer software license reviews to ensure contractual compliance.Main Responsabilities: - Conducting license reviews - Measuring the usage of Oracle technology products/applications etc using the relevant analytical tools and license metrics- Recording, documenting and analyzing the data gathered and producing formal written review reports- Articulating Oracle’s licensing practices to both internal and external parties- Working on customer license management situations with customers and Oracle personnel

Austin, Texas, Us

Ensuring the successful renewal of Support Service Contracts for existing small/medium-sized customers.Key responsibilities include:• Accountable for timely support renewals for small to medium-sized customers in assigned territory • Ensure customer awareness and understanding of the applicable elements of the Support portfolio and contractual implications • Accurately forecasts business targets and opportunities in territory

Ro

• Handle customers'​ requests (complaints, cancellations and contract renegotiation requests), in written and by telephone, provides solutions to increase customers’ satisfaction;• Manage negotiation processes, offering proper solutions, in due time and in a professional manner;• Offer loyalty & retention programs to existing clients in order to reduce the company churn;

Bachelors' Degree, Literature And Civilization.Translation, Interpretation.Double Specialization In English And French

High School Diploma, Foreigh Languages