I am an experienced professional with 20 years of expertise in the area of Information Technology, mostly in customer facing strategic roles: software audit, automation and digitalization, technology sales and support renewal.I am part of the Uipath Customer Success organization, covering accounts in the UK&I.UiPath is dedicating a Customer Success Manager to help customers accelerate reaching their objectives, to get the value they desire from our company product & services.CSM work closely with customers to create personalized journey based on what their aspirations are or set of goals they want to achieve.The CSM role is multifaceted: • Trusted Advisor to help customers define, progress & measure their automation strategy – no matter what stage they are in. • Subject Matter Expert to help customers apply best practices and avoid common pitfalls that will accelerate their adoption & time to value. • Navigator to help customers access the wide breadth of experts, tools & resources available across the UiPath ecosystem.Core skills:Customer Success ManagementSoftware AutomationAccount managementSalesStrategic planningProject managementData analytics Negotiation and contractingSupport renewalLicense management and audit on license usage (Oracle Technology)Global procurementEnglish, French and Romanian literate
Listed skills include Customer Satisfaction, Customer Relations, Coaching, Account Management, and 35 others.