Suzanne Brown Email & Phone Number

Raleigh, North Carolina, United States

Raleigh-Durham, North Carolina Area

• As part of the Executive Leadership Team, met regularly to define company values, set company priorities, drive company culture and manage cross-department collaboration.• Responsible for the entirety of Human Resources including recruiting, onboarding, employee development, termination, handbook and policy creation and management for both our company and our sister company. • Managed COVID-19 policy creation and implementation. Managed Employee Improvement plans and terminations due to Reductions in Force.• Managed payroll for two companies, including set up of all registrations and accounts for multi-state employees.• Provided administrative support for executive team by managing legal documents, event planning and travel arrangements.• Responsible for IT procurement, provisioning, and support. Managed information systems including access, organization and support.• Managed day-to-day operational details at facility.

Raleigh, Nc

• Provide excellent customer service via phone and email communication. • Manage onboarding of new corporate accounts. Liaise between management company, sales staff, technicians, and office-document management, account set up, scheduling, staffing.• Manage technician routing, appointment scheduling, human resources and general office duties. • Manage yearly customer contracts-generate pre-renewal and renewal notices monthly. Interface with customers and internal technicians to ensure smooth contract renewal and continuation of service.• Manage accounts receivable, invoice creation and distribution, and creation of quotes and proposals. Resolve accounts receivable issues.• Develop organizational/filing systems and procedures to maximize efficiency and facilitate the accessibility and distribution of information for both internal and external customers.

Raleigh-Durham, North Carolina Area

Administrative Assistant • Coordinated cross-functional support across departments (Admissions, Finance, Upper and Lower School Executives, College Guidance, Drama, etc.) via a wide range of administrative actions (document creation, mailings, meeting & event planning, student records maintenance, calendar management, resource scheduling, school-wide email communications, creation, administration and reporting of surveys). Maintained web page content and formatting. Proficient in Microsoft Office Suite.• Events Coordinator for school activities – planning, space & accessory rentals, guest invitations and RSVP’s, coordination of volunteers’ collaboration, and decoration of facilities. Coordinated travel arrangements for speakers and attendees at conventions. Coordinated internal staff meetings/workshops including meals, materials, scheduling and event details.• Liaised between school administration and outside vendors to ensure a smooth partnership and to successfully accomplish tasks.• Coordinated the implementation of a new integrated school management system. Responsible for learning software and teaching administrators, teachers, parents and students to fully maximize the potential of the system. Created training documents and led interactive training sessions. Taught teachers and staff how to create and update personal Wordpress websites.• Administrator for phone support, appointments & calendar management, and equipment & supplies procurement, in support of teachers and executive staff. Front Desk Receptionist for walk-in parents, official visitors, and customer service issues.Teacher• Taught children in English, Writing, Grammar, Arithmetic, History, Science etc. in Grades 3 and 6.• Responsible for classroom management (~20 students), general curriculum creation and implementation, collaborative planning of special events for lower school students.

Raleigh-Durham, North Carolina Area

• Trusted staff member for hands-on weekly receipt of donations and contributions; subsequently responsible for their accounting, disposition, deposit, and bill-pay activities. • General office duties – phone support, weekly bulletin creation and copying, correspondence, etc.