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Suzanne Knecht Email & Phone Number

Director, Credit Compliance at Macy's
Location: United States, United States, United States 11 work roles 1 school
1 work email found @macys.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Work email s****@macys.com
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Current company
Macy's
Role
Director, Credit Compliance
Location
United States, United States, United States

Who is Suzanne Knecht? Overview

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Quick answer

Suzanne Knecht is listed as Director, Credit Compliance at Macy's, based in United States, United States, United States. AeroLeads shows a work email signal at macys.com and a matched LinkedIn profile for Suzanne Knecht.

Suzanne Knecht previously worked as Director, Learning & Development at Macy'S and Director, Omnichannel Support Services - Agent Development at Macy'S. Suzanne Knecht holds Bachelor Of Science In Business, Human Resources from Miami University.

Company email context

Email format at Macy's

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{first}.{last}@macys.com
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Profile bio

About Suzanne Knecht

Suzanne Knecht is a Director, Credit Compliance at Macy's. She possess expertise in customer service, performance management, coaching, retail, marketing and 27 more skills.

Listed skills include Customer Service, Performance Management, Coaching, Retail, and 28 others.

Current workplace

Suzanne Knecht's current company

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Macy's
Macy'S
Director, Credit Compliance
Website
macys.com
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11 roles

Suzanne Knecht work experience

A career timeline built from the work history available for this profile.

Director, Credit Compliance

Current
Macy'S

New York, NY, US

Feb 2018 - Present

Director, Learning & Development

Macy'S

New York, NY, US

Jun 2014 - Jan 2018

Director, Omnichannel Support Services - Agent Development

Macy'S

New York, NY, US

Led Agent Development strategies for the department. Set the strategic training direction for our contact center agents. Real time management of agent knowledge base content. Marketing and communicate strategies for all initiatives/changes. Supported teams with effective coaching strategies/tools. Drove agent development via audit reviews and feedback.

Mar 2013 - May 2014

Director, Retail Services - Self Service Initiatives

Macy'S

New York, NY, US

Launched and led team focused on retail self service opportunities. Optimized dynamic site FAQs, outgoing contact center email and managed web based agent knowledge base content for our.com businesses. Led multiple IVR enhancement projects to improve customer experience and KPIs.

Jun 2011 - Mar 2013

Director, Learning & Development - Stores Loyalty Education

Macy'S

New York, NY, US

Launched a new team of executives that designed and facilitated loyalty classes for Macy's and Bloomingdale's stores. Created educational experiences that trained, motivated and inspired sales associates to drive customer loyalty using our loyalty programs. Administration and content generation for internal loyalty sites. Cultivated strong partnerships.

Mar 2006 - Jun 2011

Director, Business Relationships

Macy'S

New York, NY, US

Developed and maintained relationships with internal and external clients and evaluated potential new business opportunities leveraging resources/infrastructure. Coordinated the design/development/production/execution of new Macy's loyalty program training that resulted in over 100,000 store associates trained.

Jul 2004 - Feb 2006

Senior Manager, Credit Marketing

Macy'S

New York, NY, US

Led a team in the creation/production of marketing materials to support new account acquisition, account activation, usage and expired card reissue for all Macy's and Bloomingdale's card products. Strategy, idea development and product launches to support account acquisition, activation and customer card usage. Worked with creative agencies/printers.

Jan 2000 - Jun 2004

Manager, Credit Marketing

Macy'S

New York, NY, US

Managed new account marketing strategies including card issuance packages. Launched a new account first billing statement program. Developed lasting relationships with all Federated Department Stores divisions to create and implement credit marketing strategies.

Feb 1999 - Dec 1999

Manager, Credit Customer Service

Macy'S

New York, NY, US

Managed a credit customer service contact center staff and projects to improve systems and associate productivity. Managed the CoBrand portfolio service team of up to 100 agents/supervisors.

Jan 1995 - Jan 1999

Supervisor, Credit Customer Service

Macy'S

New York, NY, US

Supervised contact center staff and researched/responded to Presidential inquiries on behalf of the organization.

Jan 1994 - Dec 1994

Call Center Representative, Credit Customer Service

Macy'S

New York, NY, US

Responded to incoming credit customer service call center inquiries for all Federated Department Stores.

Aug 1992 - Dec 1993
Team & coworkers

Colleagues at Macy's

Other employees you can reach at macys.com. View company contacts →

MI Maria Isabella Shelton Maria Isabella Shelton Colleague at Macy'S Greater Chicago Area, United States, United States View → EM Elwyn Mapps Elwyn Mapps Colleague at Macy'S Washington DC-Baltimore Area, United States, United States View → ES Erin Simon Erin Simon Colleague at Macy'S New York City Metropolitan Area, United States, United States View → GL Ginai Liverman Ginai Liverman Colleague at Macy'S Queens, New York, United States, United States View → SH Sam Harrison Di Scipio Sam Harrison Di Scipio Colleague at Macy'S New York, New York, United States, United States View → M( Manuel (Manny) Blondell Manuel (Manny) Blondell Colleague at Macy'S Duluth, Georgia, United States, United States View → VR Vijayeswari Reddygari Vijayeswari Reddygari Colleague at Macy'S Atlanta Metropolitan Area, United States, United States View → TZ Traci Zerler Agostino Traci Zerler Agostino Colleague at Macy'S Midlothian, Virginia, United States, United States View → KR Katie Rasmussen Katie Rasmussen Colleague at Macy'S Orlando, Florida, United States, United States View → AP Alyssa Pinheiro Machado Alyssa Pinheiro Machado Colleague at Macy'S New York City Metropolitan Area, United States, United States View →
1 education record

Suzanne Knecht education

  • Miami University
    Miami University
    Human Resources
FAQ

Frequently asked questions about Suzanne Knecht

Quick answers generated from the profile data available on this page.

What company does Suzanne Knecht work for?

Suzanne Knecht works for Macy's.

What is Suzanne Knecht's role at Macy's?

Suzanne Knecht is listed as Director, Credit Compliance at Macy's.

What is Suzanne Knecht's email address?

AeroLeads has found 1 work email signal at @macys.com for Suzanne Knecht at Macy's.

Where is Suzanne Knecht based?

Suzanne Knecht is based in United States, United States, United States while working with Macy's.

What companies has Suzanne Knecht worked for?

Suzanne Knecht has worked for Macy'S.

Who are Suzanne Knecht's colleagues at Macy's?

Suzanne Knecht's colleagues at Macy's include Maria Isabella Shelton, Elwyn Mapps, Erin Simon, Ginai Liverman, and Sam Harrison Di Scipio.

How can I contact Suzanne Knecht?

You can use AeroLeads to view verified contact signals for Suzanne Knecht at Macy's, including work email, phone, and LinkedIn data when available.

What schools did Suzanne Knecht attend?

Suzanne Knecht holds Bachelor Of Science In Business, Human Resources from Miami University.

What skills is Suzanne Knecht known for?

Suzanne Knecht is listed with skills including Customer Service, Performance Management, Coaching, Retail, Marketing, Employee Training, Training, and Strategic Planning.

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