Suzanne Nemeth Email and Phone Number

• Provided leadership and direction in daily operations of $10 million dollar restaurant operating complex of eleven units, which included food testing, menu implementation, food cost and profit and loss. • Educate Guest Service Managers and hourly Cast on the business goals resulting in successful team demonstrating 95% Guest Approval Ratings• Efficiency Task Force Team Core Member reporting out on the successes of our location team in efficiencies that includes changes to layout of location to process updates that have lead to safer and more efficient operation. Resulting in reduction of 10% wait times.• Lead the opening of new restaurants in Paradise Pier at Disney California Adventure ensuring Cast training on theme, menu and processes for success. Motivated and educated team through regular menu changes at Paradise Garden Grill- highly successful Opa Greek Festival and Viva Navidad. Resulting in 33% increase in sales and 20% increase in Guest Satisfaction.• Certified Sommelier November 11th, 2009• Leverage the McDonald’s Corporate Alliance to set best training practices and Safety efficiencies.

• Responsible for producing gross revenue for North America’s #1 Theme Park; achieving 12.5% over plan; management of food and labor cost for a $7.8 million operating budget; exceeding Guest, Cast and profitability expectations• New Product Testing and development.• Coaching and development and termination as necessary of 450 regular and 800 total hourly employees.• Created and implemented Foods duty manager training program with Theme Park Duty Managers to enhance development and partnership of Foods Duty Leadership. Improved Guest Experience and Feedback 10%• Selected to represent food operations as Advisor on the ROP Advisory Committee for enhanced Cast hire and retention, serving to educate and influence decisions and education regarding the ROP program resulting in improvement in Cast retention of 14%.• Nominated by an hourly Cast Member and selected by committee as a Spirit Award Winner in the Area of Cast Excellence in 2000.• Conducted internal audits financial, service, food quality and compliance

• As Working Lead/Foreman- responsible for the daily operation of over 100 outdoor sales units. Effectively plan daily operations based on attendance, weather and budgets. Reported to Assistant/General Manager on operation of the locations – customer, employees and finances. Conducted check ins with the employees to enhance their work performance. Maintained and operated front of house and back of house operations, monitored food quality, service standards and compliance audits. Worked independently to identify and solve challenges at the location level. Reported findings to Assistant/ General Manager.• As Trainer – responsible for the on boarding of new Cast Members and their training. Establishing welcoming environment and lasting mentor relationship to assist them in their continued development and compliance with standards and safe operating procedures.• As culinary host/Cashier responsible for operating a cash register and filling Guest orders. Prepared food. Exemplified Disney’s high standard of Guest Service and knowledge with every interaction. Tugging out wagons daily ensuring safety of the product, wagons, cast and guests.

• Opening Crew Member for new location at Tyler Galleria.• Responsible for great Guest Service.• Bar knowledge.

• Responsible for great Guest Experience.• Locating inventory for Guests and maintaining location cleanliness and organization.• Answering phone inquiries for Guests and otherwise assisting them with purchases.• Cashiering.