Suzanne Nimmo Email & Phone Number

Led the project to transition Wells Fargo’s entire small business block of 401(k) plans to an outsourced recordkeeping services vendor, including monitoring of overall project plan, issue resolution, and relationship management. Successfully completed the conversion over a single weekend in April 2008.

Developed project approach framework and project plan to identify solutions for operational efficiencies in the business insurance organization. Included both current state and future state assessments.

Established overall operations plan for completely new mid-market 401(k) product, including relationship management, contract management and service level agreement management with strategic vendor partner in an outsourced environment.

Established Consumer Banking vendor management process across multiple vendor partners, including contract management, service level agreement management, relationship management, issue resolution and audit management, resulting in highly efficient banking operation in a 100% outsourced environment.Managed the relationship with the tax processing software.

Established and managed vendor relationship, including acting as liaison between technologies, systems vendor and business unit.Delivered systems support to Tax and Business Services, Property/Casualty and Corporate Strategy & Development from both a maintenance and enhancement perspective.Provided systems support to Retirement Services users of main.

Mba, Management

Education record