Suzanne White Email & Phone Number

Greater St. Louis

Hired and developed a diverse team of 15 employees and contractors specializing in Data Engineering and Analytics. - Worked hands-on with team developing dynamic reporting, using Power BI, Excel, and Azure Dev Ops to drive data driven decisions and solve complex problems. - Introduced practices that increased team’s productivity and client response time by 20%. Spearheaded initiatives to support quality measures and KPIs across 350+ scrum teams. - Measures included: Implementation Metrics, Flow Metrics (Lead Time, Cycle Time), and Quality Metrics (Defect Leakage, Defect Resolution Time, Defect Density). - Achieved 10% increase in Code Quality and a 25% increase in new operating model adoption. Managed technical migration and cross tool data synchronization of the CTX organization (350+ Scrum Teams and 500+ App teams) to Azure Dev Ops. - Successfully completed in 3 months with an in-house developed technical solution developed in Azure generating 1M+ in cost savings

Greater Saint Louis Area

Led cross-company (AT&T and IBM) defect focused quality and metrics team. - Migrated testing and defects from one system of record to Jira/iTrack (~25K records, 300+ application teams) increasing productivity by 30%. - Created Jira training, set standards and best practices, resolved issues and published communications. - Defect Management Lead responsible for ensuring all severity 1 defects were resolved prior to production releases by developing comprehensive reporting and leading strategic calls. Worked with 1-3K defects per release across 300 application teams. Team lead for in-house created BI Tool (1K+ Users) - Worked with team to develop and monitor new defect metrics and KPIs (MTTR, MTTF) to drive a shift-left focus. - Development of the tool increased new metrics adoption by 20%.Supported the modernization of IBM and AT&T architecture by acting as an Azure Cloud Modernization Coordinator. - Worked one-on-one with application teams migrating their infrastructure and systems into Azure Cloud - Held daily meetings, pushed forward efforts, organized migration schedule and coordinated communications - Successfully migrated 5+ applications to Azure Cloud infrastructure in less than 3 months

Greater St. Louis Area

Lead talented team of employees and contractors focused on quality and process improvement, risk mitigation, historical trends and implementation support. Functioned as a Release and Program manager across organizations at AT&T. Worked with multiple applications and teams using waterfall and agile/waterfall methodologies; to deploy code in 5 major deployments across AT&T. Collaborated and organizaed teams to ensure readiness and go decision for deployment. Focused on ensuring all defects were mitigated before production deployments. Deliverables: * Quality Improvement Scorecard - improved testing/defect quality thru shift-to-the-left practices and industry standards * Environment Scorecard – identified areas of improvement around environment availability and outage resolution * Testing/Industry Standards – leveraged Industry standards and historical testing trends to establish and enforce data entry and organizational standards * Severity 1 Burndown Reporting/Communication - ensure open pre-production issues are resolved before production deployment; required for release go-decision

Team Lead Entertainment Quality and EngineeringTeam Lead - AT&T Entertainment Group Metrics and ReportingGenerated Leadership Metrics and Communications across testing organizations Created reporting and documentation around key metrics

Team member M&HS Home Solutions Risk and Metrics TeamTeam member CDT WorX – internal short-term contracting group• Requirements creation and documentation• Defect Management and documentation creation for defect tracking and monitoring• Developed high quality leadership communications and facilitated leadership level meetings• Developed process to track turnaround of test defects using Oracle, SQL and Excel

Greater St. Louis

Member of Matrix New Hire Training Program Leveraged Mainframe applications to collect and confirm test data

Master Of Arts - Ma, Computer/Information Technology Administration And Management, 4.0

Activities and Societies: Delta Mu Delta - International Honors Society in Business

Bachelor’S Degree, Computer Science

Activities and Societies: Little Sisters of the Gold Rose