Suzanne Conrad

Suzanne Conrad Email and Phone Number

Accomplished Leader | Digital Product Development Specialist | Project Oversight | Articulate Communicator @ First American Bank
elk grove village, illinois, united states
Suzanne Conrad's Location
Greater Chicago Area, United States
Suzanne Conrad's Contact Details

Suzanne Conrad personal email

n/a

Suzanne Conrad phone numbers

About Suzanne Conrad

I would like to introduce myself as a highly analytical leader with history of enhancing banking/payments platforms and streamlining deposit operations by implementing strategic plans, leading teams, and launching leading-edge digital products. Throughout my craeer, I have maintained a track record of success in planning, strategizing, and implementing major projects, encompassing platform migration and digital services delivery. Employers recognized me for my expertise in overseeing successful launch of first online platform for renowned banking institution. My skills in evaluating and introducing eStatements, Zelle, external transfers, and mobile wallets to enhance, automate, and expedite payment procedures set me apart from the crowd/rest. I am known for conducting audits to identify and resolve issues/discrepancies, while devising action plans to avoid recurrence. My capabilities in performing semi annual risk assessments are second to none. I have an innate ability to train, mentor, and develop teams to establish highly productive and committed work culture. I am a strategic thinker with ability to develop actionable plans and research/implement new technologies that drive business results and enterprise-wide innovation and transformation.Please feel free to contact me at suzanne.conrad@yahoo.com with any thoughts, comments, or questions about my work—I’m always interested in making new professional acquaintances.

Suzanne Conrad's Current Company Details
First American Bank

First American Bank

View
Accomplished Leader | Digital Product Development Specialist | Project Oversight | Articulate Communicator
elk grove village, illinois, united states
Website:
firstambank.com
Employees:
434
Suzanne Conrad Work Experience Details
  • First American Bank
    Digital Product Development Specialist
    First American Bank Dec 2021 - Present
    Elk Grove Village, Illinois, United States
    View
  • The State Bank Group
    Avp Digital Banking And Payments
    The State Bank Group Dec 2017 - Present
    Wonder Lake, Illinois, United States
    Based on my credible exposure, I am delivering an insightful leadership to establish a department for steering overall digital channels for consumer and business customers. One of my core duties is to actively participate in IT and management meetings with a purpose to design future roadmaps and plans for improving digital banking and payments platforms. It is worth mentioning that, I have conducted multiple onsite visits and maintained agreements for ACH originators and RDC customers, while reviewing platform documentation and carry out testing. I also supported annual ACH audit by completing questionnaire, conducting interviews, and providing necessary documentation. My responsibilities also include delivering quality support to staff members and customers for managing/utilizing digital platforms.Some of my Key Accomplishments are:• Directed team to successfully execute key projects for delivering 13 new digital products within two years.• Spearheaded training, testing, launch, and maintenance of eStatements, Zelle, external transfers, and mobile wallet, including Apple, Samsung, and Google pay, credit sense, NOTIFI, contactless cards, card control, instant issue debit cards, business mobile app, ACH origination, remote deposit capture, and positive pay.• Oversaw successful transition of core platform to datacenter as well as leading platform migration of an acquired financial institution.• Ensured end-user satisfaction by identifying and resolving platform issues in a timely and efficient manner.
    View
  • The State Bank Group
    Operations Officer
    The State Bank Group Apr 2002 - Dec 2017
    Wonder Lake, Illinois, United States
    In this role, I have formulated strategic plans and steered a high-performing team of 10 members to drive and streamline operations of an in-house financial institution. By leveragingf my exceptional analytical skills, I have imported/exported ACH and checked files to the Federal Reserve Bank, while reviewing all unposted entries for both ACH and in-clearing. I have produced statement and IRS files, while processing batch jobs and generating reports for all departments. I oversaw delivery of online and mobile banking services, while managing debit card orders, limit increases, card as well as denials and disputes. By implementing best practices, I processed all WSUD forms and ACH returns, posted income return items, and administered general ledger entries and reconciliations.My noteable Success:• Improved business operations through launch of first online banking platform for The State Bank Group.• Led organization through two online banking platform migrations, two item processing platform migrations, and three debit card platform migrations.• Efficiently processed overall items for six branches with 13-hour shifts.• Achieved efficiency in daily operations by leveraging understanding of back office and developing forward-facing staff.• Delivered high quality and seamless support to customers by leading the call center team of four members.• Determined overall performance of the staff members by conducting regular evaluations.• Identified and resolved discrepancies by conducting cash audits, while overseeing cash ordering and ATM balancing processes.

Suzanne Conrad Education Details

Frequently Asked Questions about Suzanne Conrad

What company does Suzanne Conrad work for?

Suzanne Conrad works for First American Bank

What is Suzanne Conrad's role at the current company?

Suzanne Conrad's current role is Accomplished Leader | Digital Product Development Specialist | Project Oversight | Articulate Communicator.

What is Suzanne Conrad's email address?

Suzanne Conrad's email address is co****@****oup.com

What is Suzanne Conrad's direct phone number?

Suzanne Conrad's direct phone number is (815)-648*****

What schools did Suzanne Conrad attend?

Suzanne Conrad attended Carl Sandburg High School.

Who are Suzanne Conrad's colleagues?

Suzanne Conrad's colleagues are Romond Starling, Jodi Leonard, Jason Rouleau, Jeremy Kmieciak, Steve Robledo, Luis Portillo, Candy Machado.

Not the Suzanne Conrad you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.