Suzanne Conrad Email & Phone Number

Elk Grove Village, Illinois, United States

Wonder Lake, Illinois, United States

Based on my credible exposure, I am delivering an insightful leadership to establish a department for steering overall digital channels for consumer and business customers. One of my core duties is to actively participate in IT and management meetings with a purpose to design future roadmaps and plans for improving digital banking and payments platforms. It is worth mentioning that, I have conducted multiple onsite visits and maintained agreements for ACH originators and RDC customers, while reviewing platform documentation and carry out testing. I also supported annual ACH audit by completing questionnaire, conducting interviews, and providing necessary documentation. My responsibilities also include delivering quality support to staff members and customers for managing/utilizing digital platforms.Some of my Key Accomplishments are:• Directed team to successfully execute key projects for delivering 13 new digital products within two years.• Spearheaded training, testing, launch, and maintenance of eStatements, Zelle, external transfers, and mobile wallet, including Apple, Samsung, and Google pay, credit sense, NOTIFI, contactless cards, card control, instant issue debit cards, business mobile app, ACH origination, remote deposit capture, and positive pay.• Oversaw successful transition of core platform to datacenter as well as leading platform migration of an acquired financial institution.• Ensured end-user satisfaction by identifying and resolving platform issues in a timely and efficient manner.

Wonder Lake, Illinois, United States

In this role, I have formulated strategic plans and steered a high-performing team of 10 members to drive and streamline operations of an in-house financial institution. By leveragingf my exceptional analytical skills, I have imported/exported ACH and checked files to the Federal Reserve Bank, while reviewing all unposted entries for both ACH and in-clearing. I have produced statement and IRS files, while processing batch jobs and generating reports for all departments. I oversaw delivery of online and mobile banking services, while managing debit card orders, limit increases, card as well as denials and disputes. By implementing best practices, I processed all WSUD forms and ACH returns, posted income return items, and administered general ledger entries and reconciliations.My noteable Success:• Improved business operations through launch of first online banking platform for The State Bank Group.• Led organization through two online banking platform migrations, two item processing platform migrations, and three debit card platform migrations.• Efficiently processed overall items for six branches with 13-hour shifts.• Achieved efficiency in daily operations by leveraging understanding of back office and developing forward-facing staff.• Delivered high quality and seamless support to customers by leading the call center team of four members.• Determined overall performance of the staff members by conducting regular evaluations.• Identified and resolved discrepancies by conducting cash audits, while overseeing cash ordering and ATM balancing processes.