Suzanne Ferguson Email and Phone Number
Suzanne Ferguson work email
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Suzanne Ferguson personal email
Suzanne Ferguson is a Global Director, Architect Program - Trailhead Academy at Salesforce at Salesforce. She possess expertise in salesforce.com, cloud computing, crm, integration, enterprise software and 45 more skills. Colleagues describe her as "It was a pleasure to work and support Suzanne during my tenure at Salesforce.com. When customer concerns arose, Suzanne would bring them to my attention and insured that she represented the concern accurately. She always did her homework first, represented issues in a positive light, and understood the challenges facing a growing Technical Support organization that impacted our customers. Suzanne always had realistic expectations. Appreciate the partnership and her responsiveness to improve the overall customer experience.", "Suzanne is a highly professional and articulate individual who always puts the interests of her customers first. She is extremely knowledgable and personable and was always a top performer. Customers enjoy working with Suzanne as she takes a vested interest in their success and works extremely hard to exceed their expectations.", and "I had the pleasure of working with Suzanne for the past 3 years. I supported her through the implementation of Salesforce at Healthways. She is an experienced, accomplished application manager and a true professional in every aspect."
Salesforce
View- Website:
- salesforce.com
- Employees:
- 1
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Global Director, Architect Program - Trailhead AcademySalesforce Feb 2021 - PresentSan Francisco, California, Us
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Senior Manager - Trailhead Architect ProgramSalesforce Aug 2018 - Feb 2021San Francisco, California, Us
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Product Manager - Trailhead Architect ProgramSalesforce Nov 2015 - Aug 2018San Francisco, California, Us
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Principal Cloud Success Technologist - Customer Success GroupSalesforce Feb 2015 - Nov 2015San Francisco, California, Us
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Senior Cloud Success Technologist - Customer Success GroupSalesforce May 2013 - Feb 2015San Francisco, California, Us
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Senior Support Specialist - Customer Success GroupSalesforce Jan 2012 - May 2013San Francisco, California, Us
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Senior Crm Applications ManagerHealthways Nov 2006 - Jan 2012Franklin, Tn, Us• Drive and manage the continued development of all Customer Relationship Management (CRM) initiatives and its adoption by Healthways – specifically Salesforce.com• Integration of the CRM tool into all corporate systems and processes, this includes working across multi-functional departments (domestic and international) to increase sales productivity and create account management efficiencies.• Manage and develop the Salesforce implementation within different divisions of the company including business process, design techniques including requirements analysis, conceptual design, & creating detailed design specifications in preparation for implementation followed up by training.• Helped to develop the Delegated Administrators that support the end users in the organization through management and training. Compilation of training materials and presentations.• Salesforce system configuration – workflow, custom objects, links, buttons – to facilitate design specifications per project.• Implementation & management of Add-on applications - Conga Merge, Demand Tools, Marketing Desktop, Eloqua, InsideView, Access Hoovers.• Formulate and execute data driven CRM strategies, which include defining segmentation approaches, general analysis, modeling and measurement/reporting to help identify and prioritize business opportunities and measure results.• Cross-functional team environment experience; IT, Sales, Account Management.• Experience in project managing resources – working directly with external partners and internal groups• Corporate knowledge of Sales, Marketing & Technical Support business processes & workflow. Data modeling, data mapping and data conversion -
Director Of MarketingStrategic Partner Sep 2003 - Oct 2004• Managed database and website development, including software updates.• Responsible for direct marketing, trade show scheduling, organization, and client correspondence.• Campaign organization, tracking and reporting.
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Director, Business OperationsKieffer Industries, Llc Jul 2002 - Sep 2004• Supported the goals/objectives of Business Development & Marketing.• Maintained sales pipeline including sales analysis and database management.• Handled accounts payable and supported sales tax and budget analysis for existing roles.
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Client Relationship ManagerSyneractive Jan 2000 - Jul 2001• Provided project management and consultation for client web site development.• Developed customer service department specializing in post project support.
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Account ManagerSts Systems Sep 1997 - Dec 1999• Installed, managed, and consulted for CRM proprietary software.• Data integration and migration.• Reported and analyzed: customer productivity, cross branding, customer profiling, target analysis, and direct marketing.• Account management to ensure that the CRM tool was being utilized to its fullest extent for each client.
Suzanne Ferguson Skills
Suzanne Ferguson Education Details
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Mcgill UniversityPublic Relations -
Concordia UniversityMarketing & International Business
Frequently Asked Questions about Suzanne Ferguson
What company does Suzanne Ferguson work for?
Suzanne Ferguson works for Salesforce
What is Suzanne Ferguson's role at the current company?
Suzanne Ferguson's current role is Global Director, Architect Program - Trailhead Academy at Salesforce.
What is Suzanne Ferguson's email address?
Suzanne Ferguson's email address is su****@****ays.com
What schools did Suzanne Ferguson attend?
Suzanne Ferguson attended Mcgill University, Concordia University.
What skills is Suzanne Ferguson known for?
Suzanne Ferguson has skills like Salesforce.com, Cloud Computing, Crm, Integration, Enterprise Software, Business Process, Management, Account Management, Requirements Analysis, Leadership, Project Management, Strategy.
Who are Suzanne Ferguson's colleagues?
Suzanne Ferguson's colleagues are Princepal Singh, Amitabh Dixit, Xueqian (Livia) Zhang, Lakshman B., Jermain Kingsley, Ahmed Ali, Aisha Mohammed.
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