Suzanne Kalan Email & Phone Number

Eden Prairie, Mn

Manage partnerships and program operations with fitness facility locations that participate in various Optum programs. Collaborate and communicate with internal and external stakeholders on the status of the fitness facility network to include performance metrics, questions, comments and concerns. Primary Responsibilities:• Fitness facility recruitment and education • Implement and train contracted fitness facilities into their applicable program(s) and continue ongoing partner management • Point contact for daily questions, concerns, etc. with participating fitness facilities • Investigate and resolve member and fitness facility escalations • Facilitate reporting with fitness facilities for enrolled members as well as payment processing • Conduct reporting and analysis of the fitness facility network as well as member enrollment / usage metrics

Eden Prairie , Mn

• Manage, implement & deliver Biometric programs & services, specialized in large National and Direct accounts• Build & maintain positive relationships with customers through direct & indirect communications• Present program details and process to client via WebEx presentation• Assist with updating product presentation decks used on all client facing planning calls • Research, track & analyze process for issues; determine root causes and corrective action steps• Monitor and provide expected turnaround times for issue resolutions to the customer• Capturing and documenting all unique customer specific details and requirements• Support billing efforts by working directly with the billing team to identify any issues and work on resolutions• Support reporting and data analysis tasks by ensuring biometric data is loaded and received by matrix partner teams• Owner of a group mailbox to review biometric request documents, make corrections if applicable and proceed with assignment of biometric program requests to the team; Responding to general questions from the Account Teams regarding the programs, services and exception process as needed• Review salesforce exceptions for products to approve or deny and outline conditions• Responsible for reviewing client feedback and providing recommendations on program improvements and/or added services that would align with the client’s goals

New start up business -Implemented & customized Quick Books program to suit the company's needs.Set up front desk policies/procedures Hired & Trained staffA/P, A/R, PayrollOrganized studio events - Grand Opening, Ballroom Expo

Managed all aspects of buying as company grew from $4 M gross sales per year in 2004 to $8 M in 2009* Sourced, negociated & purchased all items for company by analyzing sales orders, forecasting, production schedules with the aid of MRP reporting and working closely with the production manager* Developed and managed inventory systems* Managed incoming inventory and outgoing finished goods, including coordinating logistics (LTL, TL (reefer & dry van) & UPSshipments* Purchases forecasting reporting to CFO * Managed 3 retail stores for the company and then closed & liquadated all stores as it was the company's vision to focus on manufacturing & wholesale distribution

Hairstylist & skin care specialist* Associates Trainer* Top producer in sales and retail* Number tracking experience since 1994* Increased service by 40%, Retail by 94%, Add-on services by 131% since 2000* Doubled service & Tripled retail sales since 1997

Independant Hairstylist managing all aspects of my business.

Began as an assistant to the owner and lead stylists for the first 6 months and then became a commisioned hairstylist building my clientale for the next 18 months.

Instructed dance classes to youth and choreagrphed routines for recitals and dance competitions.

Instructed dance classes to youth and choreagrphed routines for recitals and dance competitions.

Independant Hairstylist managing all aspects of my business.

Marketing

Cosmetology

High School Diploma, General