Suzette Flores Email and Phone Number

My responsibilities as the MCLE Coordinator include:● Ensure education programs qualify for MCLE and Professional Responsibility credit● master information regarding Illinois MCLE regulations and monitoring for regulation updates● draft communications to attorneys on rules, MCLE course credit awards, updates on regulations, upcoming programs, CLE rules● handle application process with state MCLE Board for individual course accreditation and reporting requirements for accredited providers● ensure in-house courses offerings meet CLE requirements● maintain course materials and attendance records as required by reimbursement policies and procedures● develop local contacts with CLE professionals in Chicago areaMy responsibilities as Office Manager include:● manage accounts with Cook County Recorder of Deeds and Reebie Storage● maintain computerized and manual records of the agency’s case files for retrieval● train Office Assistants, students, and volunteers in file storage, case document scanning procedures● payroll calculation, verification, and entry into payroll system● create file system for Director of Advocacy● schedule meetings/appointments for the Director of Advocacy● gather information from clients with grievances for the Executive Director and the Director● create, analyze, and distribute Practice Group reports,● assist Practice Group Directors with creating specialized reports and manualsMy responsibilities as Office Manager/General Office include:● hire, train, and supervise support staff● prepare annual evaluations● implement personnel policies and procedures● handle inquiries and complaints from staff, clients, and attorneys● serve on management committees concerning the operation of the agency● assist supervisory attorney of the immigration project with detainee program

● first contact for incoming calls from our investment consultants● gathering client information from the consultants for quotes and illustrations● distribution of client information to the appropriate carriers to meet the client’s needs● act as coordinator and liaison to vendors● interacting with insurance resource desk to track activity monitoring reports● assisting staff and vendors with company issues and needs● meeting planning and travel arrangements

● sales tracking, qualifying leads● develop corporate relationships and client loyalty● work with prospective clients, quote rates and prepare proposals● book groups and meeting preparation● conduct site inspections